Lorena Nichols
Elk Grove,CA
Summary
Dedicated health professional with extensive experience at UC Davis Health, transitioning from high volume phlebotomy to Medical Administration. Proven ability to enhance patient satisfaction through compassionate communication and meticulous attention to detail. Skilled in HIPAA compliance and medical office administration, ensuring efficient operations and high-quality service delivery.
Overview
15
15
years of professional experience
Work History
Phlebotomist
UC Davis Health
Sacramento, CA
01.2019 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort.
- Patient registration, scheduling appointments, maintaining electronic health record.
- Maintained accurate and confidential patient records in compliance with HIPAA regulations.l
- Prepared specimens for laboratory analysis, adhering to safety
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Monitored inventory levels of phlebotomy supplies, facilitating timely restocking when necessary.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Phlebotomist
Quest Diagnostics
Elk Grove, CA
01.2017 - 01.2019
- Provide phlebotomy services to adolescent/ adult/ geriatric/ pediatric/ neonate patients
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Answering phones, providing specimen collection information and results, filing, record keeping, supply inventory, ordering, equipment and general area maintenance.
- Provide timely and accurate specimen receipt, accessioning, preparation and/ or processing for analysis on various body fluids, tissues, and fecal material.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Office Manager
Cascade Medical Wellness
01.2011 - 10.2017
- Manage daily operations of the medical office, ensuring compliance with healthcare regulations and efficient workflow. This includes patient scheduling, registration, and billing procedure's.
- Hire, train, and supervise administrative and support staff, including receptionist, and medical assistants. Create work schedules and mediate any staff conflicts to maintain a positive work environment.
- Act as the primary point of contact for patients, addressing inquiries, and complaints to maintain high satisfaction levels. Ensure accurate billing and timely payments from patients and insurance companies.
- Send referrals to specialty providers at the request from our physician in an effective and timely manner.
- Managed inventory supplies, ensuring timely procurement and cost-effective practices.
- Developed and maintained filing systems for improved document retrieval and organization.
- Enforce compliance with HIPAA, OSHA, and other healthcare standards. Stay updated on healthcare legislation and regulatory changes that may impact office operations.
Education
High School Diploma -
Hogan High School
Vallejo, CA06.2003
Associate of Arts - Liberal Arts
Diablo Valley College
Pleasant Hill, CA05.2007
CPT License - Phlebotomy
Bay Area Medical Academy
San Francisco, CA05.2008
Certificate of Technical Studies - Medical Assistant
Mti
Sacramento, CA11.2010
Skills
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
- Data entry
- Medical office administration
- Medical terminology
- Microsoft suite, Care 360, Epic
Timeline
Phlebotomist
UC Davis Health
01.2019 - Current
Phlebotomist
Quest Diagnostics
01.2017 - 01.2019
Office Manager
Cascade Medical Wellness
01.2011 - 10.2017
High School Diploma -
Hogan High School
Associate of Arts - Liberal Arts
Diablo Valley College
CPT License - Phlebotomy
Bay Area Medical Academy
Certificate of Technical Studies - Medical Assistant
Mti