Jacqueline Perez Orellana
Chino Hills,United States
Summary
Highly skilled skincare professional, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction.
Overview
12
12
years of professional experience
Work History
Esthetician
Lavish Skin Studio
09.2024 - Current
- Conducted skin analysis to determine appropriate treatments and products for diverse client needs.
- Performed facial techniques, including chemical peels and dermaplane, enhancing client satisfaction.
- Developed personalized skincare regimens, educating clients on product usage and aftercare for optimal results.
- Implemented sanitation protocols, ensuring compliance with health regulations and maintaining a safe environment.
Clerk/Bilingual Customer Service Representative
Round 3 Logistic Inc
08.2020 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed bilingual correspondence, ensuring clarity and accuracy in communications.
- Processed documents efficiently, utilizing advanced word processing software.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
Collections Agent/Clerk/Typist
Your Leasing Solution
12.2016 - 09.2018
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Reached out to approximately 60 account holders daily.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
Administrative Assistant
Fairlane Trucking Inc
05.2014 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Associate of Arts - Interdisciplinary Studies
Fullerton College
Fullerton, CA05-2026
Esthetician
Hacienda La Puente Adult Education
La Puente, CA12.2023
High School Diploma - Certified
Norwalk High School
Norwalk, CA06-2013
Skills
- Customer service
- Multitasking and organization
- Extractions and pore cleansing
- Sanitization
- California licensed esthetician
- Customized skincare plans
- Fluent in Spanish and English
Timeline
Esthetician
Lavish Skin Studio
09.2024 - Current
Clerk/Bilingual Customer Service Representative
Round 3 Logistic Inc
08.2020 - 02.2022
Collections Agent/Clerk/Typist
Your Leasing Solution
12.2016 - 09.2018
Administrative Assistant
Fairlane Trucking Inc
05.2014 - 10.2016
Associate of Arts - Interdisciplinary Studies
Fullerton College
Esthetician
Hacienda La Puente Adult Education
High School Diploma - Certified
Norwalk High School