LORENA ROMERO
Grand Prairie,TX
Summary
Hardworking and reliable individual, focused on going above and beyond to support team and service clintele. Trained in multiple fields, while offering high quality abilities. Motivated to continue to learn and grow professionally.
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse
Grand Prairie, TX
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Insurance Agent
Primerica
Irving, TX
05.2021 - 08.2022
- Met with division leaders and consultants to discuss strategies to increase sales.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Achieved repeat business and referrals through personalized services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Developed appropriate quotes based on risk information.
- Contacted prospective customers to present information and explain available services.
- Contacted underwriters and submitted forms to obtain coverage.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Eligibility Coordinator
Hospital Patient Services
Glendale, AZ
03.2018 - 05.2019
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Contacted client references and employers to determine legitimacy of applicant information.
- Gathered financial information from clients regarding income
- Reviewed applications to verify client information and resolve issues.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Processed benefits applications and documents for food stamps and medical assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Entered client information and files into databases for further review and tracking.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Manager
Burger King
Phoenix, AZ
12.2016 - 02.2018
- Entered time and attendance logs in preparation for payroll.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Telemarketer
Farmers Insurance Agency
Avondale, AZ
05.2016 - 12.2016
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Collaborated with new customers to give details about company offerings.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Set up new accounts and listed personal, demographic and payment information in system.
- Developed new leads each day at or above quotas.
Skills
- Team Leadership
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Verbal and Written Communication
- Data Entry
- Appointment Scheduling
- Networking and Prospecting
- Multitasking
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
Timeline
Server
Texas Roadhouse
02.2024 - Current
Insurance Agent
Primerica
05.2021 - 08.2022
Eligibility Coordinator
Hospital Patient Services
03.2018 - 05.2019
Manager
Burger King
12.2016 - 02.2018
Telemarketer
Farmers Insurance Agency
05.2016 - 12.2016