ANDREW GUCK
Broadway,NC
Summary
To obtain a challenging position which would allow me to use my motivation to learn new skills for a career within a company. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Carlie C's IGA
02.2022 - Current
- Act as the current Manager on Duty when assistant or store manager is not present, primarily run all front end operations, create schedules, responsible for open and closing of the store as a key holder, solve all customer complaints and returns according to policy, receive product inventory from vendors and store wear house on delivery dates, conduct interviews for the hiring process, complete store walks to help minimize loss prevention, run all store departments as the current MOD when assistant or store manager isn't present, corporate meetings biweekly.
Assistant Customer Service Manager
Lowes Foods
05.2019 - 12.2021
- Manage all front end operations, money handling and ordering, write daily deposits, create a week by week schedule, hire new associates, provide excellent customer service too all guest, handle all situations pertaining to the front end, make quick honest decisions that will better benefit the company, work closely with store managers, meet daily and weekly operations goals instructed by corporate.
Customer Service Leader
Food Lion
03.2016 - 10.2018
- Provide fast and friendly customer service, assist in customer issues or complaints, assist on registers as needed, load and unload customer carts, retrieve carts from the parking lot, manage returns, ensure the front end is clean and organized, assist cashiers with questions or concerns, assist in other departments as needed.
Education
Certification - Fire/EMS
Johnston Community College
High School Diploma -
Clayton High School
01.2018
Skills
- Customer Service
- Loss Prevention
- Supervising Experience
- Inventory Control
- Management
- Shipping & Receiving
- Sales
- Leadership
- Payroll
- Profit & Loss
Certification
Food Safety Manager
Timeline
Customer Service Manager
Carlie C's IGA
02.2022 - Current
Assistant Customer Service Manager
Lowes Foods
05.2019 - 12.2021
Customer Service Leader
Food Lion
03.2016 - 10.2018
Certification - Fire/EMS
Johnston Community College
High School Diploma -
Clayton High School