Lorena Valenzuela
El Paso,TX
Summary
Proven to excel in compassionate caregiving and efficient file management, I significantly enhanced patient satisfaction . My adeptness in emotional support and meticulous attention to detail ensured optimal care and administrative efficiency. Leveraging teamwork and adaptability, I consistently exceeded expectations, fostering strong relationships and streamlined operations.
Overview
22
22
years of professional experience
Work History
Secretary
New Era Transport
06.2020 - 10.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Created and updated records and files to maintain document compliance.
In Home Attendant
In Home Attendant Services
07.2012 - 08.2021
- Built strong rapport with patients through empathetic listening, attentive support, and consistent availability.
- Reduced caregiver stress by offering respite services for family members needing temporary relief from caregiving duties.
- Ensured patient confidentiality and privacy at all times, adhering to all relevant regulations and policies.
- Increased patient satisfaction with care services by consistently going above and beyond expectations in addressing concerns or requests promptly.
- Assisted patients with meal preparation, ensuring proper nutrition and adherence to specific dietary guidelines.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Home Care Provider
Caprock Home Health Services
08.2001 - 09.2009
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Assisted patients with self-administered medications.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Education
GED -
Region19
El Paso, United States05.1997
Skills
- File Management
- Verbal and written communication
- Organization
- Inter-office communications
- First aid and safety
- Meal Preparation
- Housekeeping
- Compassionate Caregiving
- Emotional Support
- Care Plan Management
- Care plan assessment
- Behavioral support
- Light Housekeeping
- Nutrition monitoring
- Personal Care Aide
- Teamwork and Collaboration
- Emotional Support and Companionship
- Problem-Solving
- Time Management
- Multitasking
- Adaptability and Flexibility
- Attention to Detail
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Secretary
New Era Transport
06.2020 - 10.2023
In Home Attendant
In Home Attendant Services
07.2012 - 08.2021
Home Care Provider
Caprock Home Health Services
08.2001 - 09.2009
GED -
Region19
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