Lorena Wilson
Phoenix,AZ
Summary
Administrative healthcare specialist focused on patient movement, record accuracy, and day-to-day unit support. Brings hands-on experience with scheduling, census updates, phone triage, documentation, and supply tracking, along with a strong foundation in HIPAA, medical terminology, and office operations.
Overview
10
10
years of professional experience
Work History
Health Unit Coordinator
Banner Thunderbird Medical Center
Glendale, Arizona
08.2024 - Current
- Coordinated patient admissions, transfers, and discharges at the medical center nursing unit.
- Maintained patient charts, records, and confidential unit documentation accurately.
- Answered phones, routed calls, and relayed messages to nursing staff promptly.
- Processed physician orders and updated census information throughout shifts.
- Communicated with nurses, physicians, and families to support unit flow.
- Monitored supplies, forms, and clerical materials for daily patient care needs.
- Supported Banner Thunderbird Medical Center staff with admissions desk and front office tasks.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Provided administrative support to nursing staff as needed.
Medical Office Manager
Medscope Laboratories
10.2016 - 05.2024
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks, ensuring efficient operations and optimal patient flow within the medical office.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Resolved patient and team member issues through effective communication and problem-solving.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Engaged with healthcare professionals to gather insights and inform business decision-making.
- Managed Number employees with various personalities and from different cultures for large Number-physician practice.
- Assisted with regulatory issues such as compliance.
- Enhanced customer satisfaction scores by applying effective conflict resolution and problem-solving skills to address patient concerns.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Analyzed data to identify improvement areas within the practice, implementing targeted changes that positively impacted patient experiences and staff collaboration.
- Implemented onboarding for new employees, which enabled each to effectively learn their tasks and job duties.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Developed close working relationships with front office and back office staff.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
QEEG/ Vital System Assesment Technician
Medscope Laboratories
10.2016 - 05.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures to enhance team consistency and operational reliability.
- Diagnosed and troubleshot malfunctioning equipment, enhancing operational efficiency and minimizing downtime.
- Maintained compliance with regulatory standards and safety requirements.
- Evaluated performance of components and systems through testing, identifying concerns to ensure optimal functionality.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tested patients for Nerve and Neurological issues as well as brain scans
Education
Diploma -
Norte Vista High School
Riverside, CABachelor Of Mortuary Science -
Cypress Collage
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Patient Scheduling Management
- Healthcare Compliance Knowledge
- Medical terminology knowledge
- Patient Demographics
- Insurance Eligibility and Verification
- Attention to Detail
- Medical Practice Operations
- Computer Software Proficiency
- Attention to Detail Focus
Languages
Spanish
Timeline
Health Unit Coordinator
Banner Thunderbird Medical Center
08.2024 - Current
Medical Office Manager
Medscope Laboratories
10.2016 - 05.2024
QEEG/ Vital System Assesment Technician
Medscope Laboratories
10.2016 - 05.2024
Diploma -
Norte Vista High School
Bachelor Of Mortuary Science -
Cypress Collage