Victoria Hopper
Palm Coast,FL
Summary
Healthcare professional with a solid foundation in coordinating patient care and administrative tasks within the healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing healthcare environments, ensuring optimal patient care and operational success. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
16
16
years of professional experience
Work History
Health Unit Coordinator
AdventHealth
11.2022 - 03.2025
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Assisted with processing patient admissions, transfers and discharges.
- Responded to patient call lights to expedite appropriate follow-through.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
Nationally Certified Pharmacy Technician
Publix
01.2015 - 11.2022
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Customer Service Office Staff Member
Publix
02.2009 - 01.2015
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Implemented effective problem-solving strategies for complex customer issues, enhancing overall satisfaction levels.
- Collaborated with team members to maintain a positive work environment and achieve daily goals.
- Maintained detailed records of customer interactions, streamlining future communication and support efforts.
- Accurately documented information from calls into the CRM system, enabling seamless follow-ups when necessary.
- Coordinated effectively with other departments to resolve client concerns promptly and comprehensively.
- Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Science - Nursing
Daytona State College
Daytona Beach, FL12-2026
Associate of Science - Psychology
Florida State University
Tallahassee, FL01-2013
Skills
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
- Strong work ethic
- HIPAA regulations
- Medication dispensing
- Quality control procedures
- Pharmaceutical calculations
- Team collaboration
- Customer service
- Medical terminology knowledge
Timeline
Health Unit Coordinator
AdventHealth
11.2022 - 03.2025
Nationally Certified Pharmacy Technician
Publix
01.2015 - 11.2022
Customer Service Office Staff Member
Publix
02.2009 - 01.2015
Bachelor of Science - Nursing
Daytona State College
Associate of Science - Psychology
Florida State University
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