Lorenza Fowler
Lakeland
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
6
6
years of professional experience
Work History
Office Manager
Shirley's compassionate care
Winter Haven
07.2022 - 07.2025
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized company events including holiday parties, team building activities .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided assistance with activities of daily living such as bathing, dressing and grooming.
- Helped patients with mobility issues move from bed to wheelchair or vice versa.
- Cleaned and maintained patient rooms, bathrooms, kitchen areas and common areas.
- Maintained client records including medical history and progress notes.
- Kept accurate logs of medications administered to clients.
Insurance Verification Specialist
WellDyneRx
Lakeland
04.2020 - 09.2022
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Ensured that the most current version of provider contracts were stored in the database.
- Participated in training sessions on new software programs used for verification purposes.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Provided timely follow up with payers regarding payment status of claims.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
Customer Retention Specialist
Spectrum
Winter Haven
07.2019 - 07.2020
- Organized webinars or online events to engage current customers with the brand.
- Generated reports on customer retention metrics such as churn rate, conversion rate.
- Identified at-risk accounts through data analysis and initiated appropriate action plans to prevent attrition.
- Coordinated cross-functional projects between departments such as Customer Service and Marketing in order to maximize results for customer retention efforts.
Education
Haines City High
Skills
- Project management
- Insurance verification
- Problem solving
- Customer service
- Report writing
- Staff training
- Office management software
- Document management
Timeline
Office Manager
Shirley's compassionate care
07.2022 - 07.2025
Insurance Verification Specialist
WellDyneRx
04.2020 - 09.2022
Customer Retention Specialist
Spectrum
07.2019 - 07.2020
Haines City High