Lorenza Medina
445 Nw 88TH St,OK
Summary
Motivated to support patient needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Oklahoma Center For Implants & Periodontics
08.2023 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Verified patient insurance eligibility and entered patient information into system.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
Patient Service Representative III
OU Health Science Center- College of Dentistry
07.2020 - 08.2023
- Answering Phones.
- Checking patients in/out.
- Scheduling Appointments.
- Help patients set up to do New Patient Paperwork.
- Send Email to Patients to complete paperwork.
- Follow up with patients to schedule surgeries or appointments.
- Verifying Insurance.
- Going over treatment plans with patients.
- Taking payments, Sending Pre-authorizations/determinations to insurances, Scanning documents.
Patient Account Representative
Intermedix R1
06.2016 - 04.2019
- Answering Calls Taking Payments Updating Patient Information/ Insurance Information Reviewing Patient Accounts.
Treatment Coordinator
Dental Depot of Yukon
01.2015 - 06.2016
- Greeting Patients Taking Patient Information Verifying Insurance Information Working up treatment plan Advising patient of copay, co-insurance and deductibles Setting Up Appointments.
Education
High School Diploma -
Northwest Classen High School, NW
Oklahoma City, OK2007
Skills
- Scheduling Appointments
- English
- Insurance
- Excel
- Word
- Scanning
- Spanish
- Phones
- Patient services coordination
- Prioritizing patients
- Patient reception
- Patient care standards
- Customer service skills
- Patient data confidentiality
References
Linda Rangel +1 (918) 934-6452
Mercedes Hogan +1 (918) 843-0544
Jennifer Williams +1 (405) 201-6011
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Oklahoma Center For Implants & Periodontics
08.2023 - Current
Patient Service Representative III
OU Health Science Center- College of Dentistry
07.2020 - 08.2023
Patient Account Representative
Intermedix R1
06.2016 - 04.2019
Treatment Coordinator
Dental Depot of Yukon
01.2015 - 06.2016
High School Diploma -
Northwest Classen High School, NW
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