Lorenzo Alvarado
Phoenix,AZ
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
21
21
years of professional experience
Work History
Sales Associate
Megafurnitureusa
07.2021 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Sam Levitz Furniture Company Incorporated
04.2006 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Solved customer challenges by offering relevant products and services.
Sales Lead
Platinum Health, Fitness & Yoga
08.2003 - 03.2006
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
Education
High School Diploma -
Desert View High School
Tucson, AZ08.1993
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Listening Skills
Reliable and punctual
Goal-Oriented
Cash Handling
Money Handling
Stocking and Receiving
Cash Handling Accuracy
Sales expertise
Product Sales
POS System Operation
Meeting deadlines
Adapt to diverse groups
Accomplishments
- Exceeded monthly quota ona consistent manner
- Awarded “Employee of the Month” multiple times.
- Design - Responsible for creative design for Sales Floor
- Supervised team one year with Mega Furniture staff members.
Timeline
Sales Associate
Megafurnitureusa
07.2021 - 06.2024
Sales Associate
Sam Levitz Furniture Company Incorporated
04.2006 - 01.2021
Sales Lead
Platinum Health, Fitness & Yoga
08.2003 - 03.2006
High School Diploma -
Desert View High School