Lorenzo Arevalo
Redmond,OR
Summary
Having the means to accomplish the job, I’ve had great help in succeeding in my professional career through my experiences in flower shops, retail and sales. I am looking to explore my talents in the floral business and always looking to grow my knowledge in those fields.
Overview
10
10
years of professional experience
Work History
Floral Manager
Safeway
Redmond, Oregon
06.2022 - Current
- Established effective relationships with suppliers to negotiate prices for bulk purchases of flowers and other products.
- Resolved conflicts between staff members or customers in a professional manner.
- Managed the daily operations of the store by scheduling employees' shifts, assigning tasks, monitoring cash flow.
- Trained staff in proper handling of fresh flowers, plants, vases, baskets and other related items.
- Designed unique displays for holidays or special occasions that increased sales volume significantly.
- Managed the budget for the floral department; monitored costs closely while striving towards cost savings goals.
Safeway Supervisor
Safeway
Redmond, OR
06.2020 - 05.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached and mentored staff members through constructive feedback to develop long-term career goals.
Flower Designer
Ladybug Flower Shop And Gift
Redmond, OR
09.2020 - 12.2020
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Customer Account Analyst
Consumer Cellular
Redmond, OR
08.2019 - 02.2020
- Researched and resolved issues with billing and invoices.
- Entered account data and provided updates to accounts database.
- Prepared monthly consolidated financial statements, and monitored daily cash activities, including disbursement and receipt of funds.
- Recorded customer payments into general ledger and posted cash, checks, and credit and debit card transactions.
- Observed client confidentiality and verified data integrity in all work-related tasks.
- Created and sent invoices to customers for purchases of products and services.
- Spotted system errors and provided efficient resolution using corporate procedures.
Cellular Sales Store Manager
Gowireless
Bend, OR
06.2018 - 08.2019
- Established culture of friendly competition, maintaining top morale and motivating individuals to surpass goals.
- Monitored and implemented corporate programs, leading store to rank among top performers in sales territory-wide.
- Engaged and motivated team of 5 + sales representatives to achieve individual and store goals.
- Developed and implemented strategic merchandising plans to boost revenues and reduce expenditures while maintaining payroll within budget.
Sales Associate
Gowireless (Verizon)
Tracy , CA
12.2016 - 06.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Sales Representative
Boost Mobile
Tracy, CA
09.2015 - 12.2016
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Created sales and revenue-generating opportunities in new markets to improve bottom line.
Education
High School Diploma -
Merrill F West
Tracy, CA06.2015
Skills
- Bi-Lingual (English and Spanish)
- Goal-oriented
- Issue and conflict resolution
- Contract development and management
- Cash handling
- PC and MAC proficient
- Geared towards customer service excellence
- Plant care and handling
- Leadership
- Artistic floral design
- Merchandising and displays
Timeline
Floral Manager
Safeway
06.2022 - Current
Flower Designer
Ladybug Flower Shop And Gift
09.2020 - 12.2020
Safeway Supervisor
Safeway
06.2020 - 05.2022
Customer Account Analyst
Consumer Cellular
08.2019 - 02.2020
Cellular Sales Store Manager
Gowireless
06.2018 - 08.2019
Sales Associate
Gowireless (Verizon)
12.2016 - 06.2018
Sales Representative
Boost Mobile
09.2015 - 12.2016
High School Diploma -
Merrill F West