Lorenzo Couttenye
Summary
Trustworthy Used Car Sales Manager offering proven success exceeding quotas and increasing revenue for dealerships. Documented strengths managing and mentoring employees to improve sales and customer service skills. Building positive community relationships to increase referrals and sales volume.
Overview
14
14
years of professional experience
Work History
Used Car Sales Manager
Florida Fine Cars
Hollywood, FL
07.2019 - Current
- Developed and implemented a sales process to increase customer satisfaction.
- Assisted with the recruitment and training of new sales staff.
- Monitored inventory levels and placed orders for additional stock as needed.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Negotiated trade-ins and purchase prices with customers.
- Created marketing strategies to promote used car sales in local area markets.
- Scheduled appointments with potential customers interested in purchasing used cars from the dealership.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Coached, developed and motivated team to achieve revenue goals.
- Conducted market research and reported on competitors.
USED CAR DIRECTOR
AutoNation Honda of Hollywood
Hollywood, FL
11.2017 - 07.2019
- Making Appraisals and purchases with customer trades, WBYC and the AutoNation Network
- Working by the hand with the RPR, Technicians parts department and different vendors to approve RO's for recon the cars to get them ready in a timely matter, made decision on the type of warranty for the car
- Looking at the Autotrader spotlights to make sure the vehicles are getting traffic and analyze if traffic was good and not converting in lads find the issue example, Pictures Prices Description etc
- Checking daily the Virtual Showroom (website) to see that all the pictures were looking good, descriptions and pricing
- In Charge of the wholesale units to be send to the auction and setting floor pricing.
- Developed and implemented strategies to increase the sale of used cars.
- Monitored market trends for pricing of used vehicles.
- Maintained a consistent inventory of quality used cars.
- Ensured compliance with all applicable laws governing the sale of used cars.
- Generated monthly reports on used car sales performance and profitability.
- Conducted regular meetings with sales staff to review goals and objectives.
- Inspected vehicles prior to delivery, ensuring they meet safety standards and customer expectations.
GENERAL MANAGER
VIP Online Cars
Kendall, FL
05.2015 - 11.2017
- Researched current market trends in order to provide accurate and up-to-date advice on car purchases.
- Provided guidance on vehicle maintenance, repair, and warranty options.
- Conducted test drives to evaluate vehicle performance and safety features.
- Inspected vehicles prior to purchase to ensure quality standards are met.
- Organized paperwork for all transactions, including contracts and loan documents.
- Developed relationships with car dealerships and other vendors to facilitate better pricing arrangements.
- Managed inventory levels by tracking stock availability at multiple locations.
- Performed administrative tasks such as data entry into company systems or filing documentation related to car purchases.
- Negotiated with selected suppliers to obtain lowest unit cost " Car Rental "
- Negotiated prices, discount terms and transportation arrangements with suppliers.
GENERAL SALES MANAGER
Brickell Honda - Miami, FL
Miami, FL
03.2010 - 05.2015
- Partnered with BDC Director to review sales versus objectives, needs and growth opportunities and resolve customer complaints to achieve overall gross profit and customer service objectives
- Partnered with Finance Director to control CIT less than 7 days and supervised that Finance Managers are working on a very ethical and professional way
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Conducted regular training sessions for new sales personnel.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Established desking process to maximize grows per unit and optimized the finance process to expedite it.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Managed staff of 25 sales representatives, providing guidance and support as needed.
- Resolved customer complaints in a timely manner.
Skills
- Compass
- Vin Solutions
- Dealesocket
- ADP
- Reynolds and Reynolds
- AXX
- V-Auto
- Dealertrack
- Route one
- Eleads
- Interpersonal Communication
- Excellent listening skills
- Critical and creative thinking
- Organization and Time management
- Relationship building and rapport
- Training & Development
- Leadership
- Merchandising operations
- Marketing strategy
- Business Development and Planning
- Planning and Coordination
- Data management
- Financial operations
- Account Management
- B2B & B2C Sales
- Revenue and Profit Maximization
- Market Research
- Sales Coaching
- Marketing Strategy Development
- Customer Service
- Appointment Scheduling
- Direct Sales
- Lead Generation
Personal Information
Title: Growth Analyst and Business Development Executive
Languages
English Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Used Car Sales Manager
Florida Fine Cars
07.2019 - Current
USED CAR DIRECTOR
AutoNation Honda of Hollywood
11.2017 - 07.2019
GENERAL MANAGER
VIP Online Cars
05.2015 - 11.2017
GENERAL SALES MANAGER
Brickell Honda - Miami, FL
03.2010 - 05.2015
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