Lorenzo Festolai
Doylestown,PA
Summary
Motivated account manager with with experience in customer service, inside sales and warehouse management, aiming to improve relationship with customers and meeting deadlines. Skilled in business development and process optimization, I consistently exceeded sales targets while fostering long-term partnerships. My expertise in inventory management and effective communication ensures customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Account Manager
Savino Del Bene
03.2021 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Built relationships with customers and community to promote long term business growth
- Trained new employees on customer service, money handling and organizing strategies
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Monitored service after sale and implemented quick and effective problem resolutions
Warehouse Operations Lead
Savino Del Bene
01.2019 - 03.2021
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Developed and implemented policy and procedure updates to improve workflow and productivity
- Managed warehouse and verified proper shipment procedures
- Managed receiving and shipping operations of around 1000 units with weekly IN & OUT orders
Inside Sales Representative
Savino Del Bene
01.2018 - 03.2021
- Answered customers' questions regarding products, prices and availabilities
- Determined needs, delivered solutions and overcame objections through honest discussions with customers
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Managed friendly and professional customer interactions
- Set up new accounts, established customer credit and set up payment methods
- Negotiated prices and terms of sales with potential customers to reach mutual beneficial agreement
Customer Service Representative
Savino Del Bene
04.2017 - 03.2021
- Promptly responded to inquiries and requests from prospective customers
- Cross-trained and provided backup support for organizational leadership
- Trained new personnel regarding company operations, policies and services
- Educated customers about billing, payment processing and support policies and procedures
- Communicated with management when customer issues escalated and worked to find resolutions
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Italian speaking customers
Trainee
Savino Del Bene Spa
01.2017 - 03.2021
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions
- Attended training courses to build understanding of processes, techniques, and industry.
- Collected, arranged, and input information into database system
Trainee
Accenture
04.2016 - 07.2016
- Learned new materials, processes, and company programs
- Attended training courses to build understanding of processes, techniques, and industry
- Supported departmental tasks to increase understanding of industry processes
- Maintained database systems to track and analyze operational data
Education
BBA - Economy And Management
Università Degli Studi Di Torino
Torino, Italy10-2016
Skills
- Account development
- Relationship building and management
- Management collaboration
- Business process optimization
- Client relationship management
- Business development
Languages
Italian
Native or Bilingual
English
Full Professional
Timeline
Account Manager
Savino Del Bene
03.2021 - Current
Warehouse Operations Lead
Savino Del Bene
01.2019 - 03.2021
Inside Sales Representative
Savino Del Bene
01.2018 - 03.2021
Customer Service Representative
Savino Del Bene
04.2017 - 03.2021
Trainee
Savino Del Bene Spa
01.2017 - 03.2021
Trainee
Accenture
04.2016 - 07.2016
BBA - Economy And Management
Università Degli Studi Di Torino
Similar Profiles
ANDRES CAMILO OSORIO ZAMORAANDRES CAMILO OSORIO ZAMORA
Sales Executive at SAVINO DEL BENE S.A.SSales Executive at SAVINO DEL BENE S.A.S
TINA CARONETINA CARONE
Logistics Pricing Analyst at Savino Del BeneLogistics Pricing Analyst at Savino Del Bene
Noreen RamirezNoreen Ramirez
Ocean Import Manager at Savino Del BeneOcean Import Manager at Savino Del Bene
Kelly CookKelly Cook
Drive Up and Go at Acme Fresh MarketDrive Up and Go at Acme Fresh Market
Joseph PizziJoseph Pizzi
Pilot at American AirlinesPilot at American Airlines