Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorenzo Gonzalez

Miami

Summary

Proven Staff Supervisor at Publix, adept in networking and effective conflict resolution, significantly enhancing customer satisfaction through meticulous client relationships. Skilled in financial management and sales, achieving notable accuracy in transactions. Demonstrated a unique blend of interpersonal and analytical abilities, and operational efficiency.

Overview

4
4
years of professional experience

Work History

Staff Supervisor

Publix
09.2025 - Current
  • Ensured high-quality customer service through continuous staff training, monitoring, and feedback sessions
  • Proactively identified and addressed potential issues within the team dynamic, preventing small misunderstandings from escalating into larger conflicts or performance disruptions
  • Established positive relationships with customers and other staff members.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.

Cashier

Publix
05.2021 - 09.2023
  • Greeted customers entering store and responded promptly to
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

Associate of Science -

Miami dade College
Miami, FL
07.2023

Skills

  • Networking and Relationship Development
  • Effective Conflict Resolution
  • Financial management
  • Sales Expertise

Languages

English
Spanish

Timeline

Staff Supervisor

Publix
09.2025 - Current

Cashier

Publix
05.2021 - 09.2023

Associate of Science -

Miami dade College

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Lorenzo Gonzalez