Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorenzo Guzman

Harker Heights

Summary

Reliable and customer-focused professional with 4+ years of experience delivering excellent service in a fast-paced retail environment. Skilled in cash handling, conflict resolution, and multitasking, with a strong foundation in team collaboration and leadership support. Known for attention to detail, communication, and a commitment to helping people — now seeking to bring that same dedication to Navy Federal as a Member Service Representative.

Overview

4
4
years of professional experience

Work History

Crossfunctional Flex Representative

H‑E‑B
Killeen
05.2021 - Current
  • Processed high volumes of transactions including cash, credit, and refunds while maintaining accurate drawer balances.
  • Delivered outstanding customer service across multiple departments including front-end and customer service.
  • Assisted customers with product inquiries, issue resolution, and satisfaction follow-ups.
  • Supported team leads with onboarding, scheduling, and vendor communication.
  • Participated in leadership training and cross-department operations.

Education

GED
Killeen, TX

Skills

  • Customer Service & Communication
  • Cash Handling & Transaction Accuracy
  • Conflict Resolution
  • Leadership Support & Training
  • Team Collaboration
  • POS System Operation
  • Time Management in Fast-Paced Environments

Timeline

Crossfunctional Flex Representative

H‑E‑B
05.2021 - Current

GED

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