Lorenzo Hood
Master Barber
Renton,WA
Summary
Dynamic Barbershop Manager and skilled Barber with a proven track record at Wahiawa Barbershop and Faded Image. Excelled in client consultation and team collaboration, boosting clientele through strategic partnerships and exceptional customer service. Achieved high retention rates by mentoring staff and maintaining rigorous health and safety standards.
Overview
10
10
years of professional experience
Work History
Barbershop Manager
Wahiawa Barbershop
01.2022 - 08.2024
- Developed strong relationships with local businesses, partnering for cross-promotions and events that boosted clientele base.
- Increased customer satisfaction by implementing efficient scheduling and appointment systems.
- Participated in community outreach events to establish the barbershop as a local business leader and increase brand awareness.
- Conducted regular performance evaluations for continuous employee improvement, enhancing overall service quality.
- Recruited skilled barbers to expand the range of services offered at the shop, attracting diverse clientele groups.
- Mentored junior employees to foster growth within the company, increasing staff retention rates.
- Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
- Fostered a positive work atmosphere by promoting open communication amongst staff members leading to increased collaboration.
Barber
Faded Image
04.2018 - 12.2021
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consulted with clients to assess personal style preferences and unique needs.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
Barber
Urban Fade
02.2015 - 03.2018
- Consistently received positive performance reviews from guests.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consulted with clients to assess personal style preferences and unique needs.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Certificate of Technical Studies - Hair Design / Cosmotology
Hawaii Institute of Hair Design
Pearl City, HI 05.2001 -
Skills
Health and safety compliance
Scheduling Coordination
Employee Retention
Appointment management
Hairstyles knowledge
Customer service excellence
Customer safety
Cleaning and sanitation
Client consultation
Product Knowledge
Team Collaboration
Interpersonal abilities
Sanitation Practices
Work area sanitation
Equipment Maintenance
Timeline
Barbershop Manager
Wahiawa Barbershop
01.2022 - 08.2024
Barber
Faded Image
04.2018 - 12.2021
Barber
Urban Fade
02.2015 - 03.2018
Certificate of Technical Studies - Hair Design / Cosmotology
Hawaii Institute of Hair Design
05.2001 -
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