Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Lorenzo Maldonado

Gilbert,AZ

Summary

Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with an exciting competitive mentality and dedication to customer satisfaction, business goals and getting better with every phone call or coaching session. Skilled in multi-tasking to have a smoother call experience, active listening, and time management.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Safelite Group Inc.
Chandler, AZ
08.2018 - Current
  • Answered an average of 37 calls per day, addressing First Notice of Loss Information in regards to Insurance Companies while helping file claims for people with insurance, 3rd party carriers, Attorneys, Contractors, and Insurance agents.
  • Provided Customers that were misdirected to the wrong department to the appropriate department in a time-efficient manner. 
  • Answered appropriate questions and solved problems pertaining to the First notice of Loss field in regards to auto loss, Property Loss, General Liability, glass only damage and Workers Compensation.
  • Showing empathy and the willingness to assist towards every customer on the phone.  
  • Informing callers as to what they can expect in the process and walking them through everything that is being done. 

Education

High School Diploma - undefined

Chandler High School
Chandler, AZ
2018

Skills

  • Quick learner
  • Exceptional communication skills
  • Phone etiquette
  • Customer service
  • Hard working
  • Competent with Insurance
  • Active Listener
  • Personable
  • Fast Typing speed
  • Multi-line phone talent

Timeline

Customer Service Representative

Safelite Group Inc.
08.2018 - Current

High School Diploma - undefined

Chandler High School

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