Lorenzo Owens
Philadelphia,PA
Summary
I’ve been working for U-haul for 4 years being a full time Csr (ustomer service representative )at the
Norristown location. I’m willing to learn and i have done labor work as far as being a mover, construction work etc. so I’m used to working with my hands and standing for long periods of time. I tend to go out my way for the customer and/or my team as much as they need.
To make the customer feel welcomed and interested into coming back for more business,Id rather get more so personable with them while being quick,professional, and efficient.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Angelo owens
Norristown, PA
06.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Worked with team members to ensure efficient workflow throughout the day.
- Transported heavy items from one location to another using hand trucks or carts.
Education
Interboro Senior High School
Prospect Park, PASkills
- Professional telephone demeanor
- Scheduling
- Store maintenance
- Product Sales
- Client Relations
- Sales closing
- Shipping and receiving understanding
- Retail sales customer service
Timeline
Customer Service Representative
Angelo owens
06.2020 - Current
Interboro Senior High School