Lorenzo Rogers

Greeted and welcomed guests upon arrival, providing exceptional customer service.

• Assisted guests at kiosk by providing event information and directions.
• Addressed guest inquiries and resolved concerns promptly and professionally.
• Managed ticket collection and verification at the entrance for event access.
• Monitored audience entry and exit to ensure smooth flow of traffic.
• Coordinated communication between guests and event staff, ensuring seamless service delivery.
• Delivered event information and schedules, enhancing guest engagement and satisfaction.
• Recognized customer needs quickly and effectively.
• Assisted with customer requests and answered questions to improve satisfaction.

Assisted guests with mobility needs by providing wheelchair transportation.

• Responded promptly to requests for assistance from guest and event staff
• Transported individuals requesting wheelchair service to and from desired locations.

Premium Concierge

• Provided personalized service to guests, ensuring exceptional experiences throughout their stay.
• Coordinated reservations and special requests for dining, entertainment, and transportation.
• Resolved guest inquiries and issues swiftly, contributing to a positive customer experience.
• Maintained confidentiality while handling sensitive guest information with professionalism.
• Resolved any customer complaints in a timely manner while maintaining professionalism.
• Developed knowledge of local attractions to offer tailored recommendations to guests.
• Provided personalized assistance to guests, enhancing their overall experience.
• Resolved guest complaints promptly, maintaining high satisfaction levels among patrons.
• Maintained up-to-date knowledge of local attractions and events for guest recommendations.
• Maintained up-to-date knowledge of local attractions and events for guest recommendations.

• Collaborated with teammates to produce feature report on local park renovation in District 4, highlighting community impact.
• Collaborated with teammates on showcasing campus life at FIU.
• Conducted interviews with employees and students at FIU to capture personal stories and insights about campus life.
• Developed content for various media formats to communicate effectively. audio reports & video scripts.
• Utilized Adobe Photoshop & Premiere Pro on various assignments.
• Experience in writing for media