LORENZO SANTOS
San Antonio,TX
Summary
Qualified supervisor with proven history of leading teams to success through effective management and clear communication. Demonstrated ability to oversee projects from inception to completion, ensuring high standards and timely delivery. Adept at fostering team collaboration and resolving conflicts to maintain productive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Supervisor/Manager
Quick Stop
09.2024 - 10.2025
- Led daily store operations, providing clear expectations and coaching to a team of 8 associates to meet sales, customer service, and operational performance goals.
- Managed P&L for assigned area, reviewing expense reports and implementing cost-control measures aligned with sales.
- Developed and implemented inventory control processes, improving accuracy by 20% and reducing shrink.
- Modeled and reinforced exceptional service standards, achieving a 95% customer satisfaction rate.
- Supported change initiatives and ensured compliance with company policies, safety procedures, and labor laws.
E-Commerce Manager
Amazon Storefront
03.2022 - 12.2024
- Directed full business operations including budgeting, merchandising, inventory flow, and order fulfillment.
- Increased customer traffic by 40% through SEO optimization and targeted advertising campaigns.
- Monitored and analyzed sales metrics to adjust pricing, product mix, and promotional strategies.
- Delivered consistent on-time fulfillment, maintaining high seller ratings and repeat business.
Sales Associate – Health & Beauty / Apparel
Walmart
05.2023 - 08.2023
- Delivered customer-focused service in alignment with the One Best Way model.
- Maintained compliance with merchandising standards, seasonal resets, and stocking requirements.
- Partnered with management to execute sales initiatives and loss prevention strategies to reduce shrink.
- Assisted in training new associates and promoting a positive work environment.
Assistant Manager
Domino's
12.2019 - 12.2022
- Supervised a team of 12, handling scheduling, training, and performance management.
- Ensured operational readiness by coordinating vendor deliveries and managing inventory flow.
- Developed training initiatives that improved delivery performance and on-time rates to 98%.
- Analyzed operational metrics to identify opportunities for service and cost improvements.
Server
Lin's Buffet
03.2019 - 12.2019
- Provided efficient, high-quality service in a high-volume dining environment.
Stocking Sales Associate
Walmart
02.2019 - 08.2019
- Stocked merchandise, maintained aisle organization, and assisted customers with product inquiries.
Education
Bachelor of Science - Business Administration & Management
Western Governors University
Millcreek, Utah05.2025
High School Diploma - undefined
Veterans Memorial High School
San Antonio, TX05.2021
Skills
- Team leadership, associate Development & Engagement (hiring, training, mentoring, scheduling, performance management)
- P&L Oversight, Budgeting & Expense Control
- Inventory control
- Loss Prevention Strategies
- Merchandising Standards & Seasonal Transitions
- Operational Process Improvement & Change Management
- Strategic Decision-Making & Data Analysis
- Compliance with Policies, Procedures, and Labor Law
- Cross-Functional Collaboration & Vendor Coordination
- Microsoft Office Suite & Reporting Tools
Certification
- 2025 Business Management at WGU
- 2024 Strategic Thinking & Innovation at WGU
- 2023-06 Project Management at Google
Timeline
Team Supervisor/Manager
Quick Stop
09.2024 - 10.2025
Sales Associate – Health & Beauty / Apparel
Walmart
05.2023 - 08.2023
E-Commerce Manager
Amazon Storefront
03.2022 - 12.2024
Assistant Manager
Domino's
12.2019 - 12.2022
Server
Lin's Buffet
03.2019 - 12.2019
Stocking Sales Associate
Walmart
02.2019 - 08.2019
High School Diploma - undefined
Veterans Memorial High School
Bachelor of Science - Business Administration & Management
Western Governors University