Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorenzo Viteri

Tampa

Summary

Dynamic and engaging professional with a proven track record in customer service, honed at Publix and LoveSac. Excelled in creating memorable customer experiences and fostering educational success, leveraging strong interactive communication skills and a deep understanding of relationship building. Achieved significant customer satisfaction and student progress through innovative solutions and dedicated support.

Overview

3
3
years of professional experience

Work History

Deli Clerk

Publix
01.2025 - Current
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.

Sales Associate

LoveSac
05.2024 - 08.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Volunteer

Unlocked Memories/Canterfield
10.2023 - 12.2023
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Worked in team environment to maintain high levels of productivity.
  • Assisted those with Dementia in daily activities while also bringing a sense of comfort to each individual

Volunteer

Special Olympics Florida
04.2022 - 04.2023
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Helped clients navigate social services system and access needed resources.

Tutor

Jesuit High School
01.2022 - 03.2023
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Education

Marketing

Florida Gulf Coast University
Fort Myers, FL
05-2027

High School Diploma -

Jesuit High School
Tampa, FL
06-2023

Skills

  • Hospitality and accommodation
  • Product knowledge
  • Interactive communication skills
  • Customer service
  • Relationship building
  • Friendly and outgoing
  • Problem-solving
  • Proficient in Microsoft office

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Deli Clerk

Publix
01.2025 - Current

Sales Associate

LoveSac
05.2024 - 08.2024

Volunteer

Unlocked Memories/Canterfield
10.2023 - 12.2023

Volunteer

Special Olympics Florida
04.2022 - 04.2023

Tutor

Jesuit High School
01.2022 - 03.2023

Marketing

Florida Gulf Coast University

High School Diploma -

Jesuit High School

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Lorenzo Viteri