Loresa Hoeptner
Abilene,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Career Counselor (HR Specialist)
US Navy
03.2022 - Current
- U.S. Navy Command Career Counselors (CCC) help sailors make the right career decisions for their Navy careers and aid with transitioning and retiring processes
- Counselors provide a critical link between sailors, their commands and Navy supporting agencies
- Counseled sailors one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Answers inquiries regarding recruitment/retention, questions concerning benefits, duties and responsibilities, compensation, working conditions, and promotion opportunities
- Provides technical advice to sailors on interpretations and application of various human resources regulations, laws, rules, and procedures
- Conduct career development boards (interviews) to talk over sailor’s career path and assist in providing information necessary for explanation of benefits, education goals, career goals and advancement preparations
- Meets with Commanding Officer and other leaders to discuss recruitment needs, prioritize work, discuss, follow-up on and resolve outstanding issues
- Surveys sailors on level of command satisfaction
- Create monthly reports on over 100 sailors’ careers and progress though transition programs, education benefits, advancement, and other career related information
- Responsible for education, career development, retention, advancement, financial preparedness, transition assistance and deploy ability, and provide these resources at various levels of the chain of command, using a variety of online systems to manage the Command Development Program
Intelligence Specialist/
US Navy
12.2016 - Current
- Over 6 years’ experience Intelligence Specialist with a Top Secret SCI clearance
- Analyze intelligence information, identify and producing intelligence from raw information, assembling, and analyzing multi-source operational intelligence, preparing, and presenting intelligence briefings, providing input to, and receiving data from computerized intelligence systems, maintain intelligence databases systems
- Targeting Analyst, Intermediate Target Development for INDOPACOM
- Leading Petty Officer managing 15-50 sailors in any given task, managing projects and administrative timelines
- Command Career Counselor (Equiveillance to HR Assistant) guiding and managing sailors’ careers and explaining regulations and procedures
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Communicate with higher ranking officials and subordinates to ensure mission completion
- Analyzing problems to identify factors, gather pertinent data, and recognize solutions; planning and organizing work; and communicating effectively both orally and in writing
- Chooses, interprets, and adapts available guidelines to specific issues
- Worked on projects teaching artificial intelligence systems programming them to form specific tasks
- Imagery analysis for Office of Naval Intelligence creating thousands of intelligence products used for the U.S
- Navy and other allied Navies
- Sailor of the Year for fiscal year 2020
- Awarded Navy Achievement Medal for Funeral Honors rendered to over 50 fallen veterans
- Army Achievement Medal awarded for outstanding analysis conducted during Keen Edge multinational exercise for INDOPACOM with Japan, Australian, and New Zealand forces.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Created useful and timely intelligence products to support field operations.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Coordinated with other intelligence agencies to share information and resources.
- Produced multi-source intelligence reports and products for different agency customers.
- Developed intelligence assessments for high-level government officials and stakeholders.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
Training Coordinator
Credence Management Solutions LLC
02.2019 - 12.2019
- Provide direct on-site support to US Air Force (USAF) Air Education and Training Command (AETC) training squadrons
- Plan training and update records to ensure squadron personnel and students comply with USAF and AETC training and currency requirements
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Worked with central management to identify, plan, align, and address training needs.
- Developed and executed strategies to improve training program performance.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Verified training program compliance with applicable laws and regulations.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Established and maintained quality control standards.
- Create, update, review, organize, and maintain training records and documentation to verify that squadron personnel and students satisfy USAF and AETC training and currency requirements, typically performing functional duties independently in coordination with the site lead and Program Manager
- Gather information and develop recommendations to resolve problems of effectiveness and efficiency.
Certified Nursing Assistant
Providence Medford Medical Center
10.2015 - 07.2018
- Worked under RN license caring for up to 8 patients at a time
- Provided care for patients who experienced heart attack, stroke, and joint replacement
- Obtained vital signs, bathed, ambulate, and fed patients
- Chart using EPIC charting system
- Worked in inpatient rehabilitation specialty alongside Physical therapists, Occupational Therapists, and Speech Pathologists to help mainly stroke patients regain body functions
- Worked on telemetry floor caring for geriatric, bariatric and cardiac patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Bachelor of Science - Business Administration (Managerial Accounting
Southern Oregon University
Ashland, OR03.2022
Certification in Business Information Systems (Data Analysis -
Southern Oregon University
Ashland, OR03.2022
Associate of Science - Business Administration
Rogue Community College
Grants Pass, OR08.2019
Associate of General Studies -
Rogue Community College
Grants Pass, OR03.2018
Skills
- Microsoft Office Suite
- FAR part 12
FAR part 15 - SQL
- Visual Basic/Tableau
- Records Management
- Customer Service
- Data Analysis
- Attention to Detail
- FAR part 12
- FAR part 15
- Fraud Prevention
- Government Standards
- Database Software
- Financial Management
Accomplishments
Dyess AFB Military Family of the Year 2023
Junior Sailor of the Year 2020
Navy and Marine Achievement Medal
Army Achievement Medal
Timeline
Career Counselor (HR Specialist)
US Navy
03.2022 - Current
Training Coordinator
Credence Management Solutions LLC
02.2019 - 12.2019
Intelligence Specialist/
US Navy
12.2016 - Current
Certified Nursing Assistant
Providence Medford Medical Center
10.2015 - 07.2018
Bachelor of Science - Business Administration (Managerial Accounting
Southern Oregon University
Certification in Business Information Systems (Data Analysis -
Southern Oregon University
Associate of Science - Business Administration
Rogue Community College
Associate of General Studies -
Rogue Community College
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