Wilda Jean-Lamothe
Hollywood,FL
Summary
Strategic Student Success Manager with over 5 years of experience in student recruitment, enrollment management, academic advising, and retention strategies. Adept at guiding diverse student cohorts from initial contact through graduation, ensuring alignment between academic aspirations and career goals. Proven track record of increasing student engagement by 55%, improving retention rates through data-driven interventions, and optimizing student experiences using CRM platforms. Expertise in Salesforce (SRM), Canvas, and multi-channel communication. Passionate about driving student success, compliance adherence (FERPA), and enrollment growth.
Overview
8
8
years of professional experience
Work History
STUDENT SUCCESS & CAREER COUNSELOR
Miami Job Corps
01.2023 - Current
- Increase student retention by 55% through personalized advising, proactive engagement strategies, and early intervention initiatives
- Manage a cohort of 100+ students, guiding them through enrollment, academic planning, and career alignment
- Exceed enrollment goals by 30% through multi-channel outreach strategies, strengthening recruitment efforts
- Conduct personalized advising sessions, aligning students' career interests with academic goals and providing course guidance and registration support
- Design a student success initiative, increasing participation in academic support programs by 80%
- Provide financial aid guidance, assisting students in securing funding and improving financial literacy
- Demonstrate flexibility in work schedule, regularly working extended hours to meet student needs
- Maintain strict FERPA compliance, ensuring confidentiality and adherence to institutional policies
- Mentor new case management counselors, sharing knowledge and expertise while contributing to the professional growth of colleagues
VICE PRESIDENT OF OPERATIONS & STUDENT SUPPORT
Kingdom Keys Mentoring Group
01.2018 - Current
- Oversee the development and implementation of personalized support plans, collaborating with 50+ organizations to address diverse student needs
- Lead retention-driven student success programs, increasing engagement by 40%
- Utilize data analytics and student dashboards to monitor program effectiveness and optimize student experiences improving completion rates by 35%
- Manage a team of support specialists, providing training on problem-solving, and conflict resolution, leading to a 45% increase in team efficiency, and 30% increase in student satisfaction
- Increased program enrollment by 40% through strategic outreach and partnership development.
EXECUTIVE ADMINISTRATIVE ASSISTANT
William Winfield, LLC
01.2017 - 01.2023
- Managed complex schedules and operations for an Education Consultant, demonstrating strong organizational and time management skills
- Utilized Microsoft Office Suite and Google Apps for Work to create documents, reports, and presentations
- Developed and maintained relationships with educational partners, contributing to 45% revenue growth
- Streamlined administrative processes, reducing operational costs.
- Strengthened client relationships, improving response time and boosting student satisfaction
TECHNICAL SUPPORT ADVISOR
Apple
03.2017 - 10.2022
- Delivered multi-channel customer support, resolving 60+ inquiries daily while maintaining a 95% satisfaction rating
- Created and maintained detailed case notes.
- Provided excellent customer service, troubleshooting with over 60 customers per day to ensure resolution
- Maintained a 95% customer satisfaction rating while handling complex technical issues
- Utilized a multi-channel approach including phone, email, and chat support to assist customers
- Consistently met and exceeded performance metrics
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Managed customers' expectations of support and technology functionality to provide positive user experiences
- Adapted quickly to new product releases and policy changes
Education
Bachelor of Science - Social Work
Florida A&M University
Tallahassee, FL01.2019
Skills
- Student Recruitment & Enrollment Growth
- Academic & Career Advising
- Financial Aid Guidance & Funding Strategies
- Student Retention & Cohort Management
- Course Selection & Registration Support
- CRM & Student Information Systems
- Salesforce (SRM)
- Case Management
- Online Learning Platforms
- Interpersonal Communication & Leadership
- Blackboard
- Data Analytics & Student Performance Reporting
- Microsoft Office Suite
- Google Workspace
- Multi-Channel Communication
- Cross-Functional Collaboration
Leadership And Compliance
- Cross-Functional Collaboration (Academic & Admissions Teams)
- Conflict Resolution & Student Advocacy
- FERPA Compliance & Institutional Policy Adherence
- Strategic Planning & Program Optimization
- Student Engagement
Key Achievements Summary
- Increased student retention by 55% through strategic advising and engagement programs.
- Boosted enrollment by 30% within one academic cycle by optimizing recruitment strategies.
- Improved student success participation by 80%, leading to higher program completion rates.
- Enhanced operational efficiency by 45%, streamlining processes for student support services.
Technology And Data Driven Decision Making
- CRM & Student Information Systems: Salesforce
- Online Learning Platforms: Blackboard
- Data Analytics & Student Performance Reporting
- Microsoft Office Suite & Google Workspace
- Multi-Channel Communication: Phone, Email, SMS, Video Chat
Timeline
STUDENT SUCCESS & CAREER COUNSELOR
Miami Job Corps
01.2023 - Current
VICE PRESIDENT OF OPERATIONS & STUDENT SUPPORT
Kingdom Keys Mentoring Group
01.2018 - Current
TECHNICAL SUPPORT ADVISOR
Apple
03.2017 - 10.2022
EXECUTIVE ADMINISTRATIVE ASSISTANT
William Winfield, LLC
01.2017 - 01.2023
Bachelor of Science - Social Work
Florida A&M University
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