Loresa Loyd Minter
Adamsville,USA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE/ GS 8
Social Security Administration
Birmingham, AL
09.2017 - Current
- Developed step by step instructions for clients needing help creating an online account.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Customize support strategies for high-priority clients to ensure their specific needs were met.
- Oversee employee training on compliance strategies.
- Receive an average of 4.5 out of 5 ratings on semi annual performance reviews
FINANCIAL SUPPORT WORKER
Department of Human Resources
Birmingham, Alabama
04.2017 - 12.2017
- Compiled salary data into spreadsheets to calculate benefits amounts.
- Coordinated benefits administration, optimizing employee satisfaction and retention.
- Counseled clients on financial liability using available tools.
- Assisted with administrative support by managing schedules, reports and coordination of personnel activities.
- Managed incoming and outgoing mail, packages and faxes.
- Conducted 15+ interviews daily for financial assistance.
SERVICE MANAGER
Wells Fargo
01.2016 - 04.2017
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Oversaw compliance with labor laws and regulations, mitigating legal risks.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with department leads to promote adherence to new standards and updated requirements.
- Identified and reported legal violations to relevant boards or agencies to support information and evidence.
- Managed daily operations of customer service teams to ensure smooth workflow.
CUSTOMER SALES AND SERVICE REPRESENTATIVE/TELLER
Wells Fargo
Birmingham, AL
09.2007 - 01.2016
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Science (B.S.) - Human Resource Management
Capella University
Minneapolis, Minnesota 03.2013 - 12.2015
Some College (No Degree) - Social Work
Lawson State Community College
Birmingham, ALSkills
- Customer support
- Conflict resolution
- Compliance oversight
- Performance evaluation
- Training development
- Attention to detail
- Microsoft Office Suite
Timeline
CUSTOMER SERVICE REPRESENTATIVE/ GS 8
Social Security Administration
09.2017 - Current
FINANCIAL SUPPORT WORKER
Department of Human Resources
04.2017 - 12.2017
SERVICE MANAGER
Wells Fargo
01.2016 - 04.2017
Bachelor of Science (B.S.) - Human Resource Management
Capella University
03.2013 - 12.2015
CUSTOMER SALES AND SERVICE REPRESENTATIVE/TELLER
Wells Fargo
09.2007 - 01.2016
Some College (No Degree) - Social Work
Lawson State Community College