Loreta Nobrega
Kihei,HI
Summary
Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
14
14
years of professional experience
Work History
Catering Manager
The Faculty Club - UC Berkeley Campus
Berk, California
03.2007 - 10.2010
- Developed innovative ideas for themed parties or buffets based on client needs.
- Established relationships with vendors to secure competitive prices on supplies needed for catering projects.
- Managed inventory levels of food supplies required for upcoming catered events.
- Ensured the quality of ingredients used in meals served at catered events.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Prepared reports summarizing financial information such as costs incurred per event or total revenue generated from catering services.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Maintained accurate records of orders and deliveries for catering services.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Resolved customer complaints quickly and efficiently.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Inspected equipment prior to use at catered events to ensure it was working properly.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Supervised servers during catered events to ensure high standards of service were met.
- Reviewed invoices from vendors after each event and approved payment when appropriate.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Worked with chefs to prepare custom menus, special meals, and featured beverages.
- Coordinated logistics for off-site events, including transportation, setup, and breakdown of catering equipment.
- Led team meetings to discuss upcoming events, delegate tasks, and address any concerns or challenges.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Addressed and resolved customer complaints, ensuring a positive experience and fostering repeat business.
- Oversaw the hiring, training, and supervision of catering staff, promoting a culture of excellence and professionalism.
- Oversaw the design and update of catering menus and promotional materials, ensuring they reflect current offerings and trends.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and clients.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
Hospitality Team Member
Restaurant Unlimited
03.1997 - 05.2002
- Attended team meetings regularly to discuss operational issues.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Restocked supplies as needed throughout shift.
- Received payment from customers and processed transactions accurately.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Provided customer service to ensure guest satisfaction.
- Performed opening and closing duties as assigned by management.
- Followed health department guidelines when handling food items.
- Greeted guests in a friendly and professional manner.
- Resolved customer disputes in a timely fashion.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Provided training support for new hires within the hospitality team.
- Monitored inventory levels and replenished stock as needed.
- Assisted with the preparation of food and beverage items for customers.
- Assisted guests at check-in, providing information on various services within hotel.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Arranged tours, taxis or restaurant reservations for customers.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Education
Associate of Applied Science -
Merritt College
Oakland, CA07-2010
Skills
- Event planning proficiency
- Schedule control
- Menu development
- Attendance oversight
- Menu tastings
- Catering consultation
- Weddings background
- Portioning
- Staff scheduling
- Staff supervision
- Food and beverage sales
- Food presentation
- Sanitation standards
- Catering management
- Vendor negotiation
- Inventory management
- Food and beverage costing
- Catering sales orders
Timeline
Catering Manager
The Faculty Club - UC Berkeley Campus
03.2007 - 10.2010
Hospitality Team Member
Restaurant Unlimited
03.1997 - 05.2002
Associate of Applied Science -
Merritt College