Summary
Overview
Work History
Education
Skills
Timeline
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Loretta Bowser

Tampa,FL

Summary

Dynamic Social Service Specialist with a proven track record in excelling in customer service and administrative support. Adept at empowering clients through resource education and maintaining data confidentiality. Recognized for exceptional problem-solving abilities and effective communication, ensuring high-quality support and positive outcomes for diverse community needs.

Overview

5
5
years of professional experience

Work History

Social Service Specialist

Hillsborough County BOCC
01.2023 - Current
  • Educate customers on available resources, empowering them to make informed decisions.
  • Identify community resources to support customers.
  • Assist customers in navigating in-house resources.
  • Provide administrative support to office staff by performing secretarial duties while maintaining a high level of confidentiality functions.
  • In conjunction with the primary management team, other duties include, but are not limited to serving as point of contact for both internal and external maintenance staff on repair status'.

Social Service Specialist

Manpower Staffing Agency Via Hillsborough County BOCC
01.2022 - 01.2023
  • Provided administrative support to office staff by performing secretarial duties while maintaining a high level of confidentiality functions.
  • Provided exceptional customer service to external customers seeking assistance with completing program applications for various resources.
  • Other duties included, but were not limited to serving as the point of contact for internal maintenance staff on repair progress and providing management with real time updates.

Laborer

Manpower Staffing
04.2021 - 01.2022
  • Operated hand and power tools to perform various labor tasks efficiently.
  • Assisted team members in completing projects under tight deadlines, ensuring quality standards were met.
  • Maintained cleanliness and organization of worksite, adhering to safety protocols consistently.
  • Collaborated with supervisors to identify workflow improvements and implement best practices.

Welder

Rhino Trailers
11.2020 - 04.2021
  • Operated MIG and TIG welding equipment to produce high-quality welds on various materials.
  • Interpreted blueprints and technical drawings to ensure accurate fabrication of components.
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Fabricated shop parts directly from blueprints.
  • Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
  • Increased production efficiency with expert time management skills and adherence to project deadlines.

Education

Bachelor of Science - Communication

Bowie State University
Bowie, MD

Associate of Applied Science - Welding

Hillsborough Community College
Tampa, FL
10-2020

Skills

  • Customer service
  • Time management
  • Problem-solving
  • Verbal and written communication
  • Decision-making
  • Microsoft office
  • Quality assurance
  • Data confidentiality
  • Case management
  • Excellent communication
  • Active listening
  • Organizational skills

Timeline

Social Service Specialist

Hillsborough County BOCC
01.2023 - Current

Social Service Specialist

Manpower Staffing Agency Via Hillsborough County BOCC
01.2022 - 01.2023

Laborer

Manpower Staffing
04.2021 - 01.2022

Welder

Rhino Trailers
11.2020 - 04.2021

Bachelor of Science - Communication

Bowie State University

Associate of Applied Science - Welding

Hillsborough Community College

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Loretta Bowser