Loretta Branche
Dr. George Stefanos, MD
Myrtle Beach,SC
46
years of professional experience
Dynamic office manager with proven expertise in streamlining patient scheduling and enhancing operational efficiency. Known for effective communication and staff training, driving improved patient care and satisfaction.
Work History
Office Manager
16 Years- Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians and nurses.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Promoted patient-centered approach, regularly reviewing and adjusting practices to meet patient needs and expectations.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
- Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Medical Office Manager
32 Years 11 Months- Developed patient communication protocols, enhancing service quality and patient satisfaction scores.
- Analyzed operational workflows, identifying areas for improvement to optimize office productivity and resource management.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
- Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Completed insurance or other claims forms to ensure timely payment to the practice.
- Coordinated with providers and patients to arrange hospital admissions.
Education
Associate of Applied Science - Medical Secretary
Skills
Office managementtttttt
Office managementtt
Staff training
Organizational skills
Attention to detail
Patient flow management
Customer relations
Multitasking
Excellent communication
Adaptability and flexibilityyyyyyyyyy
Phone and email etiquette
Timeline
Office Manager
Dr. George Stefanos, MD
05.2010 - 05.2026Read More
Medical Office Manager
Westside Surgical Associates
05.1980 - 04.2013Read More
Bryant & Stratton Business School
Associate of Applied Science from Medical Secretary
Read More