LORETTA DAY
Greensburg,LA
Summary
Accomplished office manager with a proven track record at the Louisiana Department of Public Safety. Expert in streamlining operations and enhancing customer service, leveraging strong organizational skills and clear communication. Successfully implemented process improvements, boosting efficiency by 20%. Skilled in compliance analysis and staff management, fostering a collaborative and productive work environment.
Overview
27
27
years of professional experience
Work History
Motor Vehicle Office Manager-A
Louisiana Department of Public Safety, Office of Motor Vehicles
08.2015 - 08.2025
- Streamlined office operations to enhance service delivery efficiency.
- Managed scheduling and coordination of departmental meetings and events.
- Oversaw training programs for new employees, fostering a supportive learning environment.
- Implemented process improvements to reduce turnaround time for customer inquiries.
- Developed and maintained filing systems for accurate record-keeping and retrieval.
- Ensured compliance with state regulations through meticulous documentation practices.
- Collaborated with cross-functional teams to enhance communication and workflow processes.
- Led initiatives to improve customer service standards, resulting in positive stakeholder feedback.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 2 employees.
- Kept high average of performance evaluations.
Motor Vehicle Compliance Analyst 3
Louisiana Department of Public Safety, Office of Motor Vehicles
01.2005 - 08.2015
- Analyzed compliance data to ensure adherence to state regulations and policies.
- Conducted audits of departmental processes to identify areas for improvement and risk mitigation.
- Prepared detailed reports on compliance findings for management review and decision-making.
- Collaborated with cross-functional teams to develop and implement effective compliance training programs.
- Prepared documentation and records for upcoming audits and inspections.
- Driver's Licensing: Conducted both written and verbal testing for first-time drivers; conducted behind-the-wheel driving tests; verified proper documentation required for the issuance of a driver license and the renewal of a driver license.
- Motor Vehicle: Registration renewals, Vehicle title transfers.
- Reinstatement: Processed transactions involving clearing penalties on driving record; assisting with setting up installment contracts.
Motor Vehicle Compliance Analyst
Louisiana Department of Public Safety, Office of Motor Vehicle
01.1999 - 01.2005
- Assessed fees related to registration of property-related documents.
- Driver's License: Conducted written and verbal tests; Conducted Behind the Wheel road skills tests; processed state to state transfers; renewal of driver license.
- Motor Vehicle: Motor Vehicle title transfers; renewals; state to state transfers.
Education
GED -
Loranger High School
Loranger, LASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Mail handling
- Scheduling
- Inventory control
- Staff management
- Employee supervision
- Conflict management
Timeline
Motor Vehicle Office Manager-A
Louisiana Department of Public Safety, Office of Motor Vehicles
08.2015 - 08.2025
Motor Vehicle Compliance Analyst 3
Louisiana Department of Public Safety, Office of Motor Vehicles
01.2005 - 08.2015
Motor Vehicle Compliance Analyst
Louisiana Department of Public Safety, Office of Motor Vehicle
01.1999 - 01.2005
GED -
Loranger High School