Loretta Herreman
Columbus,WI
Summary
Knowledgeable professional offering experience in quality control as well as trouble shooting. Focused, detail-oriented and dedicated to continuous improvement and helping our team produce top results through quality products. I am extremely customer driven. I believe that we have the ability to offer a high quality product every time. I feel that I could truly benefit the CX team through this position.
Overview
14
14
years of professional experience
Work History
Quality Technician
Whisker
Juneau, WI
05.2023 - Current
- I offer support to the Receiving, Manufacturing, and Shipping departments for quality related issues/ questions.
- I preform audits to ensure processes and work instructions are being followed in production. I assist engineering team with the development of new and effective work instructions.
- I handle parts that are of questionable use. I follow the hold procedure that is set in place to remove these parts from inventory until a decision is made regarding usability.
- I work with supply chain to communicate specific issues and share this information with our suppliers.
- I work with the team to troubleshoot and help develop new methods to properly handle materials
- I communicate daily via chat, email or in person with our quality and production teams to keep everyone updated on any issues that may occur on my shift.
- I use multiple spreadsheets to document quality findings for our team to use for RMA requests or to track ongoing issues.
LR3 Line Lead
Whisker
Juneau, WI
07.2022 - 05.2023
- I assisted the production line with the building of litter robots.
- I ensured that the assembly associates were being properly trained with the most current work instructions.
- I followed the schedule provided by the supervisor.
- I preformed audits on the production line as well as the testing and pack off end of the line.
- I provided support to the production team to ensure that both production and quality needs were being met daily.
- I entered the scrap parts and numbers into a spreadsheet daily to maintain correct inventory numbers and requests for credit.
Pack Off Associate
Whisker
Juneau, WI
05.2022 - 07.2022
- I was responsible for assuring that the proper steps were taken to box each litter robot unit.
- I inspected each box for flaws before filling it.
- I used one piece flow to ensure the proper power supply and welcome kits were being added to each box before shipping.
- I used a hand held scanner to verify that proper scanning of the power supply and welcome kit were being done.
- I palletized and transported full pallets to the shipping area for final shipment.
- I assisted in the training of new associates.
Bakery Manager
Pick N Save
Columbus , WI
09.2018 - 05.2022
- I maintained a high standard in cleanliness and hygiene within the bakery premises.
- I completed a nationally recognized Food Safety Certification course.
- I managed all baking and packaging operations professionally and handled all problems confidently.
- I trained new bakery staff on company policies to maximize job satisfaction, expertise and team performance.
- I maintained and controlled inventory through ordering of baked goods as well as supplies.
- I crated a functioning schedule for myself, the Cake Decorators, Bakers, Packagers, and Closing associates each week.
- I attended meetings and conference calls, and I communicated efficiently through email.
Bakery Associate
Pick N Save
Columbus, WI
04.2013 - 09.2018
- I provided superior customer service.
- I baked quality products for the sales floor daily.
- I packaged fresh baked goods and filled the sales floor.
- I cleaned the department and prepared the department for the following day.
Call Center Associate
Medavante
Madison, WI
05.2010 - 01.2011
- I trained to take calls from customers regarding transactions on gift cards.
- In a call center setting, I took acceleration calls from credit card holders.
- I received inbound calls requiring verification of the individuals identity through social security numbers, passwords etc.
Education
Whisker Certification of Completion - Supervision/ Management
Moraine Park Technical College
Beaver Dam, Wi11-2022
Certificate of Completion - Management And Supervision
Moraine Park Tech
Beaver Dam WI02-2001
Skills
- I demonstrate top notch trouble shooting skills
- My written, as well as verbal communication is extremely effective
- I am able to multitask with ease
- I am very organized and self driven
- I have acquired a great deal of knowledge of both the LR3 and LR4 units as well as Feeder Robots and Sub assembly
Timeline
Quality Technician
Whisker
05.2023 - Current
LR3 Line Lead
Whisker
07.2022 - 05.2023
Pack Off Associate
Whisker
05.2022 - 07.2022
Bakery Manager
Pick N Save
09.2018 - 05.2022
Bakery Associate
Pick N Save
04.2013 - 09.2018
Call Center Associate
Medavante
05.2010 - 01.2011
Whisker Certification of Completion - Supervision/ Management
Moraine Park Technical College
Certificate of Completion - Management And Supervision
Moraine Park Tech