Loretta Rambhajue
Bronx,NY
Summary
Highly skilled program management professional with 7+ years of strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.
Overview
7
7
years of professional experience
Work History
Program Assistant
MONARCH COOPERS CORNER
01.2025 - Current
- Coordinate and facilitate 3-5 daily recreational, educational, and wellness programs for senior residents
- Organize event logistics including vendor communication, transportation, scheduling, and activity preparation
- Increase resident participation through creative themed events, interactive programming, and community-building initiatives
- Assist with developing monthly activity calendars, promotional materials, and resident communications
- Maintain organized activity spaces, attendance tracking, and program documentation to ensure smooth daily operations
- Support onboarding and training of new staff members on resident engagement practices and daily operations
Concierge
MONARCH COOPERS CORNER
04.2023 - 01.2025
- Served as primary point of contact for residents, families, guests, and vendors in a high-volume senior living community
- Managed multi-line phone systems, resident service requests, visitor coordination, and front desk operations with professionalism and efficiency
- Maintained building security procedures and monitored visitor access for a community serving 70+ residents
- Earned promotion to Program Assistant in recognition of leadership, reliability, and outstanding resident relations
Residential Aide
HEARTSHARE ST. VINCENT'S SERVICES
07.2020 - 12.2022
- Supervised daily resident activities while maintaining a safe, supportive, and structured living environment for 30+ residents
- Conducted routine facility inspections and maintained accurate incident reports and documentation
- Collaborated with care managers to support resident needs and deliver quality care services
- Assisted in crisis response procedures and coordinated emergency preparedness activities, including safety compliance protocols, and monthly fire drills
Front Desk Agent
HILTON GARDEN INN
05.2019 - 02.2020
- Delivered exceptional guest service for a 143-room hotel by managing check-ins, check-outs, reservations, and guest inquiries
- Resolved guest concerns promptly and professionally to maintain high customer satisfaction standards
- Provided detailed knowledge of hotel services, amenities, and local attractions to enhance guest experiences
- Managed front desk operations in a fast-paced hospitality environment while maintaining accuracy and professionalism
Education
Bachelor of Business Administration - Event Management
SUNY Delhi
08-2024
Associate of Applied Science - Hospitality Management
Monroe College
08-2019
Skills
- Resident Relations & Customer Service
- Front Desk & Concierge Operations
- Safety & Compliance Documentation
- Activity & Event Coordination
- Administrative Support
- CARES System
Timeline
Program Assistant
MONARCH COOPERS CORNER
01.2025 - Current
Concierge
MONARCH COOPERS CORNER
04.2023 - 01.2025
Residential Aide
HEARTSHARE ST. VINCENT'S SERVICES
07.2020 - 12.2022
Front Desk Agent
HILTON GARDEN INN
05.2019 - 02.2020
Bachelor of Business Administration - Event Management
SUNY Delhi
Associate of Applied Science - Hospitality Management
Monroe College