Loretta Snipes

As a Director of Hospitality at Caesars Entertainment, I have over 19 years of experience in managing hotels and 8 years of experience in managing food and beverage operations. I have developed strong skills in customer service, team building, and quality control. I have successfully handled the scheduling, training, and evaluation of staff to ensure compliance with all standards of guest service. I have also closely monitored job performance and maintained excellent customer relations. I am passionate about providing an effective link between all levels of personnel within an organization and ensuring a high level of guest satisfaction.

Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 30 years of industry experience.

Six Sigma

• Certified Guest Service Manager, Caesar's Entertainment