Lori
Grand Junction,CO
Summary
Hardworking employee enthusiastic about learning new jobs inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Food Delivery Driver
DoorDash
Grand Junction, CO
10.2021 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Coordinated work of team of drivers delivering across local area.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Food Delivery Driver
Uber Eats
Grand Junction, CO
07.2021 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Food Service Worker
Orchard Mesa Lanes
Grand Junction, CO
11.2018 - Current
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Customer Service Representative
Startek USA
Grand Junction, CO
02.2015 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Waitress
Otto's Restaurant & Bar
Grand Junction, CO
03.2013 - 04.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Manager
Vj's Outlaw Ribbs
Parachute, CO
04.2007 - 03.2013
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Barstow High School
Barstow, CA06.1988
Skills
- Mobile payment technology
- Delivery confirmations
- GPS navigation
- Motor vehicle operation
- Smartphone operation
- Route planning
Timeline
Food Delivery Driver
DoorDash
10.2021 - Current
Food Delivery Driver
Uber Eats
07.2021 - Current
Food Service Worker
Orchard Mesa Lanes
11.2018 - Current
Customer Service Representative
Startek USA
02.2015 - 08.2021
Waitress
Otto's Restaurant & Bar
03.2013 - 04.2015
Manager
Vj's Outlaw Ribbs
04.2007 - 03.2013
High School Diploma -
Barstow High School