Lori Adams
Bucyrus
Summary
Detail-oriented professional with extensive experience in food service and insurance sectors. Known for strong problem-solving skills and effective communication, consistently enhancing client satisfaction and ensuring compliance with industry regulations.
Overview
24
24
years of professional experience
Work History
Food Service Worker
Chartwells Schools Dining Services
Charlotte, NC
12.2021 - Current
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Ensured cleanliness and sanitation of food preparation areas, adhering to health regulations.
- Assisted in inventory management, tracking supplies to maintain optimal stock levels.
- Collaborated with team members to streamline food service operations during peak hours.
Aflac Agent
Aflac
Bucyrus, OH
05.2015 - 12.2021
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough policy reviews to ensure compliance with regulatory standards.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Licensed Health Insurance Agent
ADM Benefits
Bucyrus, OH
08.2013 - 12.2021
- Educated clients on health insurance options and benefits tailored to individual needs.
- Facilitated enrollment processes, ensuring compliance with regulatory requirements and company policies.
- Conducted comprehensive policy reviews to identify optimal coverage for clients.
- Enhanced customer service protocols, resulting in improved client satisfaction and retention rates.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Customer Service Representative
Bucyrus Community Hospital
Bucyrus, OH
01.2006 - 01.2013
- Resolved customer inquiries effectively to enhance service satisfaction and loyalty.
- Managed patient registration processes, ensuring accuracy and confidentiality in all interactions.
- Coordinated communication between departments to ensure seamless patient experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managing Cosmetologist
Styling Den
Bucyrus, OH
01.2006 - 01.2013
- Led team in delivering high-quality cosmetology services and customer satisfaction.
- Implemented advanced techniques in hair styling, color, and treatments to enhance client results.
- Analyzed client feedback to refine service offerings and enhance overall experience.
- Ensured compliance with health and safety regulations within salon operations.
Managing Cosmetologist
Creative Options
Bucyrus, OH
01.2002 - 01.2006
- Trained and mentored junior cosmetologists, fostering skill development and professional growth.
- Developed personalized beauty regimens for clients based on individual needs and preferences.
- Conducted regular quality assessments of services provided, implementing changes as needed to ensure consistently superior results.
Bank Teller
United Bank
Bucyrus, OH
08.2003 - 05.2005
- Processed customer transactions efficiently, ensuring accuracy in deposits and withdrawals.
- Assisted customers with account inquiries, providing exceptional service and support.
- Managed cash handling procedures, minimizing discrepancies during daily reconciliations.
Education
Certificate By The State of Ohio - Insurnace
Morton Learning Center
Worthington, OH07-2015
High School Diploma -
Wynford High School
Bucyrus, OH05-1988
Ohio State License of Manageing Cosmetology - Hair Stylist And Manageing A Business
Tiffin Beauty Academy
Tiffin, OH05-1989
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Flexible schedule
- Productivity and efficiency
- Working with diverse people
- Working quickly
- Cash register operation
- Food preparation
- Safe food handling
Timeline
Food Service Worker
Chartwells Schools Dining Services
12.2021 - Current
Aflac Agent
Aflac
05.2015 - 12.2021
Licensed Health Insurance Agent
ADM Benefits
08.2013 - 12.2021
Customer Service Representative
Bucyrus Community Hospital
01.2006 - 01.2013
Managing Cosmetologist
Styling Den
01.2006 - 01.2013
Bank Teller
United Bank
08.2003 - 05.2005
Managing Cosmetologist
Creative Options
01.2002 - 01.2006
Certificate By The State of Ohio - Insurnace
Morton Learning Center
High School Diploma -
Wynford High School
Ohio State License of Manageing Cosmetology - Hair Stylist And Manageing A Business
Tiffin Beauty Academy