Lori Akbar
Charlotte,NC
Summary
Adept at enhancing data integrity and team productivity, my tenure at UPS showcased my expertise in data management and team leadership. By implementing quality control measures and streamlining processes, I significantly improved operational efficiency. My ability to solve complex problems and generate detailed reports, coupled with a commitment to exceptional customer service, positions me as a valuable asset to any employer. During my time at DryWall Carolina, I was responsible for managing and coordinating all their event planning.
Overview
26
26
years of professional experience
Work History
Dispatch Data Supervisor
UPS
06.2004 - 04.2024
- Improved data accuracy by implementing quality control measures and conducting regular audits.
- Improved team productivity by streamlining data management processes.
- Performed data validation techniques to reduce errors and improve efficiency.
- Managed database systems, optimizing performance and ensuring data integrity.
- Supervised data entry team to maintain high standards of accuracy and efficiency.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Maintained accurate daily records of diver's hours,
- Created detailed daily reports summarizing metrics such as mileage, route efficiency, and on-time delivery rates
Administrative Assistant
Drywall Carolina
02.1998 - 01.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managing workers' compensation claims.
- Managed end-to-end planning for all retirement and yearly Christmas parties.
Education
Associate of Applied Science - Human Services
Central Piedmont Community College
Charlotte, NC09-2025
Skills
- Data management
- Team leadership
- Performance monitoring
- Quality assurance
- Report generation
- Problem solving
- Customer service
- Deadline oriented
- Manage end- to - end planning
- Detail-oriented
- Event planning
- Team player
Timeline
Dispatch Data Supervisor
UPS
06.2004 - 04.2024
Administrative Assistant
Drywall Carolina
02.1998 - 01.2004
Associate of Applied Science - Human Services
Central Piedmont Community College
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