Open To Work
Lori Ann Pierce
Hobart,IN
Work Preference
Summary
Experienced hospitality professional specializing in customer relationship management and food safety standards. Skilled in training staff, optimizing operations, and enhancing service quality to drive guest satisfaction and loyalty. Expertise in managing point-of-sale systems and efficiently processing orders in fast-paced environments, ensuring operational excellence and positive dining experiences. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Server
Paragon
Hobart, Indiana
08.2020 - 04.2026
- Provided exceptional customer service to enhance dining experiences.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Suggested menu items to customers to enhance their dining choices.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained cleanliness and organization of dining area and utensils.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed orders efficiently using point-of-sale systems.
- Managed cash transactions accurately at the end of shifts.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Addressed complaints to kitchen staff and served replacement items.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Implemented feedback from customers to improve service quality and menu offerings.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
server
Cracker Barrel Old Country Store
Merrillville, USA
01.1994 - 05.2020
- Delivered friendly service, enhancing guest experiences and fostering repeat visits.
- Anticipated guest needs to boost satisfaction levels.
- Assisted guests with informed menu selections tailored to preferences.
- Rolled table settings routinely to ensure readiness for incoming guests.
- Monitored guest satisfaction throughout the dining experience, addressing concerns proactively.
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed dining area cleanliness and organization throughout shifts.
- Handled guest inquiries and resolved issues promptly and professionally.
- Maintained knowledge of menu items to provide recommendations.
- Processed customer orders accurately using point-of-sale system.
- Assisted in inventory management and restocked supplies.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to a high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Greeted customers, provided menu insights, and recommended specials to boost sales.
- Trained new servers on menu details and service standards.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
Robert Morris College - Travel and Business
Robert Morris College
Chicago, IL01-1989
Hobart High School - General Education Studies
Hobart High School
Hobart, IN01-1988
Skills
- Point-of-sale systems
- Order processing
- Cash handling
- Time management
- Menu knowledge
- Food safety standards
- Customer relationship management
Certification
- server certificate in food training
- liquor license
Timeline
Server
Paragon
08.2020 - 04.2026
server
Cracker Barrel Old Country Store
01.1994 - 05.2020
Robert Morris College - Travel and Business
Robert Morris College
Hobart High School - General Education Studies
Hobart High School