Lori Baushke
Decatur
Summary
Highly-motivated travel professional with 27 years of experience with AAA and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven track record of exceptional service and recognition as a top performer. Expertise in utilizing preferred vendor systems and technology to enhance client satisfaction and ensure seamless travel experiences.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Travel Agent
Auto Club Group
Portage
06.1998 - Current
- Earned Top Performer and Premier Performer honors (2021) Consistently on pace with goals.
- As senior agent, assisted in coordinating vendor trainings and branch events.
- Provided expert destination advice, enhancing client travel experiences.
- Developed customized itineraries tailored to individual client preferences and needs.
- Assisted clients with travel documentation, ensuring compliance with regulations.
- Maintained up-to-date knowledge of travel trends and technology like Virtual sales to reach maximum client base.
- Utilized ACG resources to develop marketing emails targeting client base for sales growth and ongoing engagement
- Recognized for delivering personalized service fostering long-term client loyalty.
Guest Services & Front Desk
Disney Institute Resort (Saratoga Springs)
Orlando
08.1995 - 12.1995
- Disney College Program graduate
- Delivered excellent front-line guest service in a fast-paced resort.
- Managed check-ins, guest questions, and daily operations.
- Upheld Disney's high standards of service and hospitality.
Education
Bachelor of Science - Hospitality & Tourism Management
Grand Valley State University
Allendale, MI12.1996
Skills
- Proficient with ACG systems & use of Microsoft office
- Expertise with preferred vendor products & booking systems
- Allianz travel insurance sales specialist
- Extensive and complex Itinerary planning
- Excellent customer interaction with high volume sales
- Broad knowledge of vendor policies and procedures allow me to use my experience to problem solve and get the best outcome for my clients
Certification
Certified Travel Agent , CTA
Destination Specialist Training; Hawaii, St. Lucia, Destination Weddings / Honeymoons
Preferred Vendor Expert training: Viking, Marriott, Disney, Royal Caribbean, Celebrity, Princess, AMA
Timeline
Travel Agent
Auto Club Group
06.1998 - Current
Guest Services & Front Desk
Disney Institute Resort (Saratoga Springs)
08.1995 - 12.1995
Bachelor of Science - Hospitality & Tourism Management
Grand Valley State University