Lori Beatty

I currently work as the Intake Coordinator, Scheduler, Medical Records Specialist and Therapy Coordinator at Angels.  I do Skilled Nurse Visits when needed.  I go on Sales Calls when asked by the Administrator or the Account Executive.

• Call Customers to pre sell gift with purchases and to invite to special beauty events.  
• Upsold additional products and services to increase sales numbers. 
• Maintain preferred customer log with demographic information 
• Call customers for monthly purchases and ship to home
• Communicated effectively with management concerning important customer issues. Promoted our product line based on customers preferences and needs during cosmetic facials and applications

• Developed and implemented nursing care plans.
• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
• Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
• Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
• Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.

• Enthusiastic Independent Beauty Consultant committed to high levels of customer service and exceeding in demanding situations. Passionate and motivated with the unique ability to relate to diverse clients. Capable of meeting all sales goals and representing the company in a professional manner. Offering several years of experience in cosmetics and personal goals met for  competitive sales. 
• Met or exceeded sales goals on a regular bases
• Recommended appropriate products to meet customers’ individual needs.
• Gave advice to customers relating to their product range.

• Assisted Home Care Director  in meeting standards for customer service and quality.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Supervised associates by doing in home supervisory visits to ensure the 485 was followed.
• Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
• Worked with Doctors, Therapists and Clinical Staff to meet the needs and operations of the P.A.C.E mission statement.

• Trained and managed associates in customer service and sales techniques.
   
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
• Coached the team on effective upselling and cross-selling methods.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.