Lori Berday
Summary
Dedicated sales professional with a strong focus on customer service and relationship building. Known for resolving inquiries promptly, enhancing customer loyalty, and creating a welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Salesperson
Happy Little Thing
Boca Raton
05.2021 - 04.2024
- Processed transactions accurately to ensure operational efficiency at register.
- Organized merchandise displays to attract customers and enhance shopping experience.
- Resolved customer inquiries promptly, fostering loyalty and satisfaction.
- Developed strong customer relationships to drive increased sales and repeat business.
- Engaged customers in conversation, identifying needs while creating a welcoming atmosphere.
- Maintained awareness of promotions to effectively inform customers about offers.
- Provided personalized service to guide customers in selecting suitable products.
- Maximized sales by maintaining fully stocked areas with correct pricing.
Caregiver
Parents
Boynton Beach
05.2017 - 09.2023
- Offered emotional support to my parents facing their depression and anxiety due to illness and disability.
- Facilitated parental involvement in daily activities to uphold personal dignity.
- Established safe, positive living conditions by addressing family and staff concerns.
- Coordinated transport for parents to medical appointments and errands.
- Managed aides' schedules while resolving personality conflicts effectively.
- Provided endless love, care and compassion
Sales/Customer Service Representative
Yoga Joint
Boca Raton
03.2016 - 08.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Maintained the cleanliness of the studio, the retail area and customer locker rooms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with team members to enhance the customer experience.
- Educated clients on membership options and studio offerings.
- Processed payments and managed point-of-sale systems efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Comprehensive Level 1 Pilates Certification -
Peak Pilates
Core Concepts12-2025
Bachelor of Science - Business Management
Fairleigh Dickinson University
05-1984
Skills
- Customer service/Sales
- Conflict resolution
- Time management
- Needs analysis
- Active listening
- Customer relationship building
References
References available upon request.
Timeline
Salesperson
Happy Little Thing
05.2021 - 04.2024
Caregiver
Parents
05.2017 - 09.2023
Sales/Customer Service Representative
Yoga Joint
03.2016 - 08.2019
Comprehensive Level 1 Pilates Certification -
Peak Pilates
Bachelor of Science - Business Management
Fairleigh Dickinson University