LORI BRANTLEY

Gastro Florida

11.2015 - Current

Researched and resolved billing discrepancies to enable accurate billing.
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Monitored customer accounts to identify and rectify billing issues.
Provided excellent customer service, developing and maintaining client relationships.
Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Communicated with insurance companies to research and resolved coding discrepancies.
Resourcefully used various coding books, procedure manuals, and on-line encoders.
Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Verified signatures and checked medical charts for accuracy and completion.
Scanned and uploaded medical records into electronic medical records system.
Communicated effectively with staff, patients, and insurance companies by email and telephone.