Toni -Ann Smith
Schenectady,NY
Summary
Results-driven Billing Specialist with expertise in medical billing and collections at Mohawk Ambulance. Proven track record in resolving billing discrepancies and enhancing customer engagement. Skilled in accounts receivable management and conflict resolution, ensuring accurate invoicing and compliance with regulations. Committed to delivering exceptional service while maintaining meticulous attention to detail.
Overview
21
21
years of professional experience
Work History
Billing Specialist
Mohawk Ambulance
06.2004 - 09.2025
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
- Reconciled accounts receivable to general ledger.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated monthly billing and posting reports for management review.
Education
Associate of Science - Medical Assistant Medical Billing
Mildred Elley
Albany, New York, NY05.1994
Skills
Business operations support
Billing cycle management
Statement processing
Fiscal reporting
Payment posting
Conflict resolution
Insurance verification
Patient account management
Coding proficiency
Data entry proficiency
Data research
Claims processing
Research and due diligence
Regulatory compliance
Claim submission
Medical coding
Invoicing proficiency
Records organization and review
Problem-solving
Accounts receivable expertise
Medical billing and collections
Customer service
Attention to detail
Month-end closing procedures
Report generation
Multitasking and organization
Invoice processing
Billing best practices
Billing systems and software
Collections
Invoice generation
Medical transport billing
Dispute resolution
Customer engagement
Monthly billing management
Decision-making
HIPAA compliance
Billing dispute resolution
Audit procedures
Accomplishments
Service and employee of year awards.
Timeline
Billing Specialist
Mohawk Ambulance
06.2004 - 09.2025
Associate of Science - Medical Assistant Medical Billing
Mildred Elley