Lori Crown

▪ Provide excellent customer service to our customers and our crew

members

▪ Play a key role in improving the quality of the store in regards to

ordering, vendor

relations, ordering supplies, and communication with home office

▪ Responsible for training and implementing safety policies and health

regulations

▪ Involved with interviewing and hiring staff members

▪ Welcoming and training new crew members

▪ Accountable for receiving and shipping product

▪ Effective positive communication written and verbal

▪ Coordinate repairs in regards to equipment on the exterior and

interior of the store

▪ Promoting the ‘culture' of Trader Joe's to our customers and team

members to enhance professional development and accountability in

workplace.

• Created employee schedules to align coverage with forecasted demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

▪ Provide support for largest account, helping create sales and gross

profit growth

▪ Coordinating delivery schedules from overseas, trucking to our

warehouse and deliveries to companies

▪ Maintain Key Account files including Price Lists, Stock Availability

Reports and sample and image library

• Prepare program spreadsheets, liaison between Product

Development/Design Teams and Account Manager to ensure

smooth progress on custom programs

▪ Assist Account Manager with problem solving all customer issues,

providing information and problem-solving for Customer

▪ Service, Purchasing, Warehouse Operations and Product Managers

▪ Organize and maintain Sample storage warehouse and retailing the

Showroom for Buyers and meetings

▪ Processing orders from beginning to end and addressing any

customer issues or shipping

• Liaised with customers, management, and sales team to better

understand customer needs and recommend appropriate solutions.

• Developed plans to build client relations.
• Completed client surveys and service reviews to identify areas for improvement.
• Partnered with departments and confirmed fulfillment of client needs.

▪ Set a positive example for the team by leading by example, managing

with integrity and promoting the company's culture, values, and

mission

▪ Responsible for the hospitality, cleanliness, organization and layout

of each cafe

▪ Carried out an exemplary customer focused attitude and training staff

▪ Monitored and managed store staffing levels and product levels to

meet the demands of the café

▪ Actively provided suggestions and implemented cost improvements

▪ Responsible for keeping COGS and labor costs within budgeted

parameters

▪ Developed systems to manage for growth across multiple locations

by collaboration with all levels of staff including directors, presidents

and senior management

▪ Managed vendor relationships and held them accountable

• Implemented operational strategies and effectively built customer and employee loyalty.
• Collaborated with cross-functional teams to develop innovative solutions.

• Provided excellent customer service
• Created friendly, productive, well-organized working environment for team members
• Maintained a safe, clean, well-organized retail environment for customers and team members
• Achieved forecasted sales, stayed within labor budgets and achieved contribution goals
• Recommended and coordinated promotional events
• Responsible for store repairs and all equipment repairs with vendors
• Assisted with hiring, training, and developing new staff
• Evaluated staff duties, recommending raises and promotions
• Reviewed department schedules and research productivity improvements
• Coordinated inventory and analyzed product transfers, waste and spoilage
• Ordered store equipment and supplies
• Supervised safety and health department training on all equipment and work tools
• Identifying and managing continuous improvement projects until completion
• Communicating information to staff and supervisors in a professional manner.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Managed showroom and office creating a friendly, customer first environment
• Retailing front showroom and increased sales
• Responsible for ordering all supplies for office and shipping
• Taking orders from across the U.S
• And internationally
• Managing shipping and receiving operations
• Inputting sales data.
• Developed accounts while establishing and maintaining long-term relationships with customers.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Contact person with NY and CA during construction of new stores
• Continuously controlled labor and stayed within budget
• Recruited, hired, trained, developed and evaluated staff
• Responsible for daily communications - district, region and home office
• Handled all customers & booksellers needs and concerns
• Created an enjoyable, clean, safe environment for customers and employees
• Coordinated outside events within the community
• Analyzed sales trends
• Managed payroll budgets and in-store controllable expenses
• Executed in-store merchandise presentations and overall store appearance
• Supervised interior and exterior repair and maintenance of building.
• Developed new store location from ground up by hiring and training efficient team.
• Prepared annual budgets with controls to prevent overages.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.