Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Digmann

Worthington,IA

Summary

Proven track record in enhancing customer experience and driving revenue growth at Solera through strategic client relationship building and meticulous attention to detail. Excelled in quality control at Modernfold, ensuring product specifications conformance. Skilled in time management and pipeline management, consistently achieving targets with sound judgment and effective sales tactics.

Overview

27
27
years of professional experience

Work History

Customer Account Manager

Solera
05.2022 - Current
  • Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

Quality Control Inspector

Modernfold
04.2002 - 05.2022
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Cleaning Technician

ServiceMaster
06.2000 - 04.2002
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.

Hospitality Assistant

Conquest Bar & Grill
02.1998 - 04.2002
  • Maintained exacting standards of quality and performance.
  • Identified and resolved customer complaints concerning food or lodging.
  • Increased clients by carefully training staff to be accountable and motivated through hands-on training.
  • Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.

Education

High School Diploma -

Beckman Catholic High School
Dyersville, IA
05.1999

Skills

    • Attention to Detail
    • Time Management
    • Sound Judgment
    • Client Relationship Building
    • Revenue Generation
      • Documentation and Recordkeeping
      • Specifications Conformance
      • Sales tactics
      • Pipeline Management

Timeline

Customer Account Manager

Solera
05.2022 - Current

Quality Control Inspector

Modernfold
04.2002 - 05.2022

Cleaning Technician

ServiceMaster
06.2000 - 04.2002

Hospitality Assistant

Conquest Bar & Grill
02.1998 - 04.2002

High School Diploma -

Beckman Catholic High School

Similar Profiles

CREATE PROFILE
Lori Digmann