Lori Elder
Palestine,IL
Summary
Results-driven Clinic Office Manager with expertise in patient intake, medical records management, and HIPAA compliance. Proven ability to streamline processes and enhance patient experiences to drive operational efficiency.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Clinic Office Manager
Crawford Memorial Hospital
Robinson, IL
06.2023 - Current
- Managed daily clinic operations and coordinated staff schedules.
- Oversaw patient intake process and maintained accurate medical records.
- Implemented office procedures to improve workflow and efficiency.
- Ensured compliance with healthcare regulations and standards.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Trained new employees on clinic policies and procedures.
- Assisted with the hiring, training and scheduling of clinic staff.
- Implemented new software systems to streamline administrative processes within the clinic.
- Performed quality assurance reviews of clinical documentation to verify accuracy and completeness.
- Resolved customer complaints regarding clinical services in a timely manner.
- Facilitated communication between various departments within the clinic organization.
- Communicated with patients with compassion while keeping medical information private.
- Analyzed data from surveys conducted among patients regarding their experience at the clinic.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Office Coordinator
Department of Human Services
Robinson, IL
04.2019 - 06.2023
- Supported staff with administrative tasks and coordinated resource allocation to enhance operational effectiveness.
- Provided administrative support for all departments in the organization.
- Maintained accurate records and files to ensure compliance with government regulations, minimizing the risk of errors.
- Collaborated with team members to streamline workflow processes across departments and foster a more efficient work environment.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Followed up with customer inquiries via phone or email promptly.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Oversaw daily mail distribution, ensuring timely sorting and delivery to staff. distribution including sorting out incoming and outgoing mail.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Processed invoices and coded documents according to company procedure standards.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Processed payroll for employees, accounting for taxes, leave, and special reimbursements or commissions.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Collaborated closely with staff to effectively smooth and improve office operations.
- Used judgment and initiative in handling confidential matters and requests.
- Developed communication materials to inform stakeholders about services offered.
Clinic Receptionist
Crawford Memorial Hospital
Robinson, IL
05.2009 - 04.2019
- Managed appointment scheduling using electronic health record systems.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out of the clinic, verifying insurance coverage and collecting copays.
- Processed insurance claims and verified patient eligibility, reducing delays in patient care.
- Maintained accurate patient records, ensuring up-to-date information for clinical staff.
- Welcomed patients to the clinic. warmly and guided them through registration processes.
- Answered phone calls and addressed patient inquiries promptly and professionally.
- Assisted patients with completing necessary forms and documentation accurately.
- Coordinated with medical staff to facilitate efficient patient flow throughout the clinic.
- Ensured cleanliness and organization of the reception area for a welcoming atmosphere.
- Monitored inventory levels of office supplies in order to ensure adequate stock is maintained.
- Operated office equipment such as computers, printers, scanners, fax machines, efficiently.
- Organized reception desk, placing files, folders and other office supplies in designated spaces to facilitate productive workflow.
- Recorded messages from patients for staff follow-up. from clients via telephone, recording memos and delivering to appropriate physicians or other personnel.
- Organized and filed medical forms in patient charts. such as lab results and physician reports in patient charts.
- Performed data entry of patient demographics into electronic health record system.
- Maintained company roster of regular patients, continually updating personal information and calling to suggest yearly physical examinations and recommended follow-up appointments.
- Assisted with scheduling follow-up appointments for discharged patients.
- Prepared correspondence, including letters, memos, and emails, as requested by staff.
- Created copies of insurance cards and other relevant documentation to complete patient files, entering relevant information into electronic database.
- Advised patients on clinic holiday schedule and hours of operation and availability of individual physicians.
- Verified accuracy of patient demographic information prior to each visit.
- Handled confidential matters with discretion while adhering to HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
Assistant Office Manager
Ickes Chevrolet
Robinson, IL
08.1999 - 05.2009
- Managed daily office operations to ensure smooth workflow.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Processed vendor invoices accurately and on time.
- Created monthly reports on office expenses and budgets to track financial performance.
- Prepared payroll information for submission to an external payroll services provider.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supported office supply and equipment inventory, helping maintain accurate stock levels.
- Assisted customers with inquiries and delivered consistent service.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
Education
Associate of Applied Science - Medical Office Management
Olney Central College
Olney, IL05-2009
Skills
- Patient registration
- Medical records management
- HIPAA compliance
- Process improvement
- Data analysis
- Budget management
- Client relations
Certification
- Certified in CPR
Affiliations
- Member of CUSD 3 School Board
Timeline
Clinic Office Manager
Crawford Memorial Hospital
06.2023 - Current
Office Coordinator
Department of Human Services
04.2019 - 06.2023
Clinic Receptionist
Crawford Memorial Hospital
05.2009 - 04.2019
Assistant Office Manager
Ickes Chevrolet
08.1999 - 05.2009
Associate of Applied Science - Medical Office Management
Olney Central College