Lori Fitzpatrick
Wasilla,AK
Summary
Attentive intake specialist with several years' experience managing assessment tasks for new clients. Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.
Overview
15
15
years of professional experience
Work History
Intake Specialist
Nine Star Education and Employment Services
Anchorage, Alaska
09.2022 - Current
- Compiled the weekly Work Service Specialist (WSS) case assignment numbers
- Reviewed weekly reports for referrals.
- Researched cases in the Case Management System to determine if the referrals were appropriate.
- Entered appropriate cases on the intake spreadsheet.
- Updated or added client information in Citrix.
- Contacted clients and completed intake screenings, if necessary.
- Assigned cases to WSS's
- Entered notes for file maintenance
- Delivered files to the Department of Public Assistance
Work Service Specialist
Nine Star Education & Employment Services
Anchorage, AK
08.2009 - 08.2022
- Maintained a caseload of 60+ clients
- Met with clients monthly or more often as needed to discuss and update Family Self-Sufficiency Plans (FSSP)
- Helped clients discover and overcome barriers to employment.
- Referred clients to appropriate outside resources
- Documented all client contacts in a timely manner.
- Issued supportive services (gas cards, interview clothing, etc.) According to policy and procedure.
Education
Bachelor of Science - Animal Science
Texas A&M University - Kingsville
Kingsville, TX05-1995
Skills
- Intake Assessment
- Compassionate communication
- Empathic communication
- Case Management
- Critical Thinking Skills
- Crisis Intervention
- Client intake
Timeline
Intake Specialist
Nine Star Education and Employment Services
09.2022 - Current
Work Service Specialist
Nine Star Education & Employment Services
08.2009 - 08.2022
Bachelor of Science - Animal Science
Texas A&M University - Kingsville
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