Lori Fordham

Obtained case history and gathered triage information to determine appropriate avenue for care.

Relayed triage information and facilitated communication between provider and patient concerning patient disposition. Update charts in centricity EMR system. Prior authorizations for medications. Using EScripts - filling medications. Process FMLA, long and short term disability forms. Update charts. Prepare letters. Fax and mail forms and office notes. Import information into patient charts. Correspond with doctors. Work with E Forcse system when refilling controlled substance medication. Fill out and process patient assistance forms.

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Preformed PFT test, scheduled CT/PET scans and x-rays. Prepared payroll.