Lori Garza
Yakima
Summary
Dynamic manager at Morgan Jewelers with a proven track record in conflict resolution and relationship building. Expert in strategic planning and performance evaluations, successfully enhancing team agility and customer satisfaction. Developed mentoring programs that fostered employee engagement and established clear performance goals, driving operational excellence and a positive work environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager
Morgan Jewelers
12.1997 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate of Science -
Yakima Valley Community College
Yakima, WA06-2023
Skills
- Marketing
- Customer service
- Clear communication
- Performance evaluations
- Shift scheduling
- Relationship building
- Time management
- Verbal and written communication
- Conflict resolution
- Budget control
- Inventory management
- Goal setting
- Strategic planning
Accomplishments
- Achieved store goals through effectively helping with training and goal setting each team member..
Certification
DCA Diamond Council of America
Timeline
Manager
Morgan Jewelers
12.1997 - Current
Associate of Science -
Yakima Valley Community College