Lori Glassman
Carmel,New York
Summary
Dedicated commercial lines and claims manager leader with 20-years’ experience in team building, leadership, vendor relations for high-profile commercial and personal lines clientele in a fast-paced and deadline-oriented environment. Seek to bring unification and employee engagement to organizational internal and external teams to strategically plan, implement, and execute end-to-end resolution of client claims. Successful in collaborating and consulting with customers, team members, insurance carriers, wholesalers, and other key stakeholders to drive successful resolution to claims for and against my clients while continually working on process improvements and best practices. Experienced thought leader with proficient background of insurance concepts and tools.
Overview
29
29
years of professional experience
Work History
Commercial Lines Service Manager & Claims Manager
Brown & Brown dba Spain Agency
Mahopac, NY
01.2008 - Current
- Oversaw the daily activity of a team of 16 commercial lines and claims representatives responsible for reviewing new claims and submissions for all applicable lines of insurance while reporting to the correct line of insurance
- Commercial Lines Service Manager who leads a team who orchestrated resolution of claims for lines of business including property, auto, general liability, EPLI, D&O, crime, boiler/machinery, workers compensation, inland marine, etc
- Review loss runs, attend claim reviews and work with carriers to decrease reserves for better loss ratio
- Assist clients through claim process, including but not limited to coverage determination and appeals
- Monitor account expirations, marketing, binder expirations, agency bill transactions and overdue suspense’s to ensure accurate completion
- Selected Contributions: Led team that resolved over 1,800 claims per year.
Workers Compensation Claims Examiner
Chubb & Son, Inc.
New York, NY
01.2001 - 01.2008
- Responsible for managing workers compensation claims, specializing in catastrophic claims of $1M+
- Specific account manager for high profile clientele including high risk management accounts
- Provided on-site training for the high-risk accounts regarding New Reform Legislation
- Acted as Special Investigations Unit examiner for the Northeast Region
Claims Specialist
Managed Comp
Purchase, NY
01.1999 - 01.2001
- Responsible for all lost time claims for the five boroughs and Westchester County
- Coordinated and delivered claim reviews in conjunction with quarterly score cards
- Specialized in Section 32 settlements
- Selected Contributions: Averaged annual savings of $1M on fraudulent claims.
Claims Representative II
AIGCS
Tarrytown, NY
01.1996 - 01.1999
Education
Bachelor of Arts (BA) in Liberal Arts and Psychology -
State University of New York - Purchase
Purchase, NYCertified Insurance Council
New York State Property And Casual Brokers License
Skills
- Claim processing and resolution
- Application expertise in LMS, TAM AOD and AMS 360
- Team Building and Leadership
- Vendor Relationship/Management
- Microsoft Products: Word/PowerPoint/Excel
- Quality Assurance (QA)/Compliance (QC)
State
NY
Zip
10512
City
New York
Street
Carmel
Personal Information
Title: CIC Designation, NYS Property and Casualty Brokers License
Timeline
Commercial Lines Service Manager & Claims Manager
Brown & Brown dba Spain Agency
01.2008 - Current
Workers Compensation Claims Examiner
Chubb & Son, Inc.
01.2001 - 01.2008
Claims Specialist
Managed Comp
01.1999 - 01.2001
Claims Representative II
AIGCS
01.1996 - 01.1999
Bachelor of Arts (BA) in Liberal Arts and Psychology -
State University of New York - Purchase
Certified Insurance Council
New York State Property And Casual Brokers License
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