Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Lori Goodwin

Avon Lake,FL

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated staff trainer with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized professional with experience in high operations restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Versatile employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Overview

6
6
years of professional experience

Work History

Waitress

TGI Fridays
Ft. Myers, Florida
07.2017 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Coached employees on salesmanship and updated menus to increase sales.

Customer Service Cashier

Cosmic Yogurt
Avon Park, FL
09.2016 - 05.2017
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Counted money in drawers at beginning and end of each shift.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Answered product questions using knowledge of sales and store promotions.

Education

Associate of Applied Science - Elementary Education

Florida SouthWestern State College
Fort Myers, FL

High School Diploma -

Avon Park High School
Avon Park, FL
05.2018

Skills

  • Cool Under Pressure
  • Warm and Friendly
  • Food and Beverage Service
  • Conflict and Complaint Resolution
  • Team Player
  • Customer Service and Rapport
  • Order Accuracy and Delivery
  • Transactions and Cash Handling
  • High-Energy and Stamina
  • Phone Inquiries
  • Shift Checklists
  • Greet Guests

Timeline

Waitress

TGI Fridays
07.2017 - Current

Customer Service Cashier

Cosmic Yogurt
09.2016 - 05.2017

Associate of Applied Science - Elementary Education

Florida SouthWestern State College

High School Diploma -

Avon Park High School
Lori Goodwin