Lorena Grahovac
Princeton,WV
Summary
I am a very dedicated, well-organized professional with a great experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Team Associate
Walmart
01.2023 - Current
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Bookkeeper
COUNTY CUTZ
04.2021 - 01.2023
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Developed and implemented procedures to improve accounting efficiency.
- Maintained spreadsheets of data across multiple systems.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
Education
Bachelor of Arts - Regants
Bluefield State University
Bluefield, WV05.2022
High School Diploma -
Mt View High School
Welch, WV05.2016
Skills
- Scheduling and calendar management
- Documentation and control
- Credit and collections
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Typing Speed
- Multi-Line Telephone Systems
- Tech-Savvy
Timeline
Team Associate
Walmart
01.2023 - Current
Bookkeeper
COUNTY CUTZ
04.2021 - 01.2023
Bachelor of Arts - Regants
Bluefield State University
High School Diploma -
Mt View High School