LORI GRANADOS
Albuquerque
Summary
Highly experienced Administrative and Research Support Professional with over 25 years of experience in healthcare and regulated clinical environments. Proven ability to coordinate complex schedules, support physicians and leadership, manage confidential patient and research data, prepare technical and administrative documentation, and serve as a central liaison across multidisciplinary teams. Strong background in meeting coordination, calendar management, research documentation, compliance reporting, data tracking, and budget monitoring. Recognized for precision, discretion, and the ability to manage multiple priorities in fast-paced clinical settings. Bilingual in English and Spanish.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Administrative & Operations Coordinator
Presbyterian Health Plan
Albuquerque
2014.04 - 2026.06
- Served as a central administrative liaison among leadership, providers, compliance teams, and operational departments, ensuring seamless coordination of day-to-day activities.
- Coordinated complex calendars and schedules for leadership and cross-functional teams, including recurring weekly and ad-hoc meetings.
- Scheduled, coordinated, and facilitated meetings, including agenda preparation, documentation, follow-up tracking, and facilities coordination.
- Prepared, edited, and maintained technical and administrative correspondence, reports, and compliance documentation within regulated healthcare environments.
- Conducted detailed research and data verification using secure healthcare databases to support appeals, regulatory submissions, and operational decision-making.
- Compiled, tracked, and organized statistical data and reports for submission to state and federal agencies.
- Managed confidential patient information in full compliance with HIPAA and regulatory standards.
- Coordinated speaking engagements, conferences, and travel arrangements, including airfare, lodging, transportation, and itineraries.
- Tracked departmental expenses, updated and monitored budgets using Excel, reconciled accounts, and prepared financial summaries.
- Supported audit and compliance activities, consistently achieving 100% audit performance.
- Provided administrative support including answering phones, resolving inquiries, tracking correspondence, and ensuring follow-up on operational commitments.
- Supported large-scale projects requiring collaboration across clinical, operational, and compliance teams.
- Maintained 100% compliance during all regulatory audits.
- Led statewide reporting and data-tracking initiatives.
- Recognized for precision, organization, and reliability in high-visibility administrative roles.
Provider Care Unit Representative
Presbyterian Health Plan
Albuquerque
2013.02 - 2014.03
- Served as primary liaison between healthcare providers and internal departments, supporting clinical operations and administrative coordination.
- Coordinated provider meetings, consultations, and documentation.
- Researched patient eligibility, benefits, and policy application using healthcare systems.
- Maintained strict confidentiality and audit-ready documentation.
Customer / Member Services Representative
Presbyterian Health Plan
Albuquerque
2007.10 - 2013.01
- Managed high-volume communications in a healthcare setting while resolving complex inquiries.
- Prepared reports and maintained administrative documentation.
- Assisted with onboarding and training of new staff.
- Delivered bilingual support to diverse patient populations.
Finance / Accounts Receivable
Presbyterian Health Plan
Albuquerque
1999.12 - 2007.09
- Managed financial records, reconciliations, and reporting.
- Assisted with budget monitoring, expense tracking, and Excel-based reporting.
- Maintained accurate documentation in regulated environments.
Education
High School Diploma -
Paramount High School
Paramount, CA1984-05
Some College (No Degree) - Finance and Marketing
Central New Mexico Community College
Albuquerque, NMSome College (No Degree) - Elementary Education, Child Psychology, and Spanish
Cerritos College
El Segundo, CASkills
- Clinical & Physician Administrative Support
- Research & Regulatory Documentation Support
- IRB / Compliance-Driven Documentation & Reporting
- Calendar, Meeting & Facilities Coordination
- Multidisciplinary Liaison (Clinical, Research, Operations)
- Data Tracking, Reporting & Statistical Compilation
- Budget Monitoring & Excel Reporting
- Confidential Patient & Research Data Management
- Travel & Speaking Engagement Coordination
- Technical & Administrative Correspondence
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Healthcare Information Systems & Records Research
- Problem Resolution & Operational Follow-Up
- Bilingual Communication (English / Spanish)
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Excel Budget Tracking & Reporting
- Healthcare Databases & Records Research
- Virtual Meeting Platforms
- Data Compilation & Reporting Tools
Certification
- New Mexico Accident & Health Insurance License
- National Insurance Producer Registry/Office of Superintendent of Insurance
- America's Health Insurance Plans
- Certified Spanish Translator
Languages
Spanish
Full Professional
Timeline
Senior Administrative & Operations Coordinator
Presbyterian Health Plan
2014.04 - 2026.06
Provider Care Unit Representative
Presbyterian Health Plan
2013.02 - 2014.03
Customer / Member Services Representative
Presbyterian Health Plan
2007.10 - 2013.01
Finance / Accounts Receivable
Presbyterian Health Plan
1999.12 - 2007.09
High School Diploma -
Paramount High School
Some College (No Degree) - Finance and Marketing
Central New Mexico Community College
Some College (No Degree) - Elementary Education, Child Psychology, and Spanish
Cerritos College